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- Re: Laptop cooling fan not working properly
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03-14-2013 01:22 PM
i have a hp g62-457dx laptop and when i turn it on, it states the fan is not working correctly, then shuts down after 15 seconds or continues to windows if you press enter. I cleaned all the air vent with compressed air and still get same mesage when i power up. how do i open the unit and check/replace the fan myself?
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Accepted Solutions
03-15-2013 01:40 PM
Hello Dragon58,
I understand you’re experiencing overheating issues with your laptop.
Here is the service & maintenance guide for your computer. Go to page 77 and that will give you the instruction on how to get to the fan.
Let me know if you have any questions.
Thanks
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
03-15-2013 01:40 PM
Hello Dragon58,
I understand you’re experiencing overheating issues with your laptop.
Here is the service & maintenance guide for your computer. Go to page 77 and that will give you the instruction on how to get to the fan.
Let me know if you have any questions.
Thanks
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
03-15-2013 04:58 PM
Hello RedRose0528,
Thank you for the information. There is just one more thing that I want to do but get conflicting info on. The system specs states that I have 4 GB ddr3 memory (2 DIMM). It doesn't tell me what the mHZ is. When I took off the cover of the memory, a tag on on it states Kingston PC3 10600s. I was told it was 1067 mHz. Which is correct and do I have to replace the memory in pairs or can I mix the (ex: 4GB & 2GB or 4GB & 4GB)
03-15-2013 05:19 PM
Dragon58,
According to the service guide and some other information I found, the board does accept 1066 MHz Ram, i haven't seen written documentation telling me it would support 1067 MHz so I would stick with 1066. Also you don't have to replace memory in pairs you can do 1 stick at a time mix them it wouldn't hurt.
Hope this answers your question
Thanks
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
04-02-2013 03:16 PM
Hello Lauriehh,
What is your product number? If it is new, it is covered by warranty and you can call in and speak to a rep to help troubleshoot.
If you live in the US, contact HP Here.
If you are in another part of the world, begin Here.
Please let me know if you decide to call - if you reply with your product number, I'll do my best to help.
Good luck!
09-26-2013 09:40 AM - last edited on 02-24-2017 10:10 AM by OscarFuentes
Hello BBmama13,
I saw your post and would like to help you.
If your product is still under warranty call into HP and ask for a rep to help you troubleshoot.
What is the product number? Please click here for instructions on how to find it.
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