Laptop screen hinges are broken

[merveates]

Hello,

The hinges that support the screen have cracked open the frame and are now bulging out. I have never used my laptop in a way that would damage it, so I believe this to be a manufacturing issue. Can anything be done about this? My laptop functions very well otherwise, and I would hate to have to replace it because of this issue. 

The issue started approximately a year after I bought it. I did not, however, do anything about it back then as I thought it wouldn't cause any future problems. 

Thanks in advance.

Best,

Merve

[ichi730 · Accepted solution]

Hi,

If your computer is still under warranty, call HP Support's number 1800 474 6836. They will ask for the serial and product number of your computer and create a case number for you. Most likely they are going to send it for repair.

[merveates]

Hi Ichi,

I've been contacted by a Support Agent and he's helping me out. 

Thank you for your help.

[Mikeamondo]

Hello merveates,  

      Keep posting back if you get a chance, and let the forum users here know how it turns out.   If you haven't already discovered the mountain of info about hp's defective hinges, here's a starting point.....

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Hinges-on-HP-Laptops-...

That's the story of my experience with hp...   I keep hoping hp will step up and fix this issue responsibly, but so far, they play numbers games, charging anywhere from $130 to more than $300 to fix their own design flaw.  Obviously, I'm a smidge disgruntled, but I sincerely hope you have a better experience.  I'd love to be able to once again believe in HP!

Good luck and keep us updated on how it goes!

Mike