• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-02-2017 12:34 PM

HP Recommended
Product: HP Notebook (Core i5)

Typing is a challenge as my 2 weeks old laptop seems to stop registering the keys every 3 seconds. This happens when typing in documents or online. I have to be typing really really slow in order to give it time to register all the letters typed. I thought perhaps my autosave was too frequent that it interrupts my typing this much, but I changed the saving settings in Word to 15 minutes and this was not the answer.

 

Please help. Thanks.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2017 12:33 AM - edited ‎04-03-2017 12:41 AM

HP Recommended

Hello HeyJulz

 

Please tell me what the full model number of the laptop is. If its brand new, I assume its Windows 10?

Does the finger pad or a mouse show the same symptoms?

  • If so, you can try using the Task Manager (how to use) to view the processes at that moment to see if a program is hogging up all the memory or CPU. That can make things momentarily freeze. You can also download Process Explorer for this.
  • If its only the keyboard doing this, can you try connecting a USB keyboard to test with?

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-03-2017 12:33 AM - edited ‎04-03-2017 12:41 AM

HP Recommended

Hello HeyJulz

 

Please tell me what the full model number of the laptop is. If its brand new, I assume its Windows 10?

Does the finger pad or a mouse show the same symptoms?

  • If so, you can try using the Task Manager (how to use) to view the processes at that moment to see if a program is hogging up all the memory or CPU. That can make things momentarily freeze. You can also download Process Explorer for this.
  • If its only the keyboard doing this, can you try connecting a USB keyboard to test with?
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.