Long DST FAILED hp 440

[Giane29]

Hello

Sometimes my laptop is frozen. I formated it and it worked well for 3 days. Then the same problem came back.
I made the diagnosis test for my hard-drive and I got this error
Smart check : passed
Long dst: failed
68AA64-81E8G6-QFPH61-61B803

Should it be replaced? Or could I repair it?

[GBL84]

Hello Giane29,,

Welcome to Forum !!

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee

[Giane29]

Thank you!

I just would like to know if it is normal that in safe mode my laptop works well. This is also related with the hard drive? how?

[GBL84 · Accepted solution]

Hello Giane29,

Thank you for your reply.

The harddrive on your PC has not failed completely and its about to fail. 

Hence you are able to access windows succesfully in safe mode. I recommend you to take the back up of your data before it fails completely.

Good Luck >>

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee