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‎06-29-2016 07:59 AM

HP Recommended
Product: HP PAVILION TOUCHSMART 15 NOTE

I WAS USING MY LAPTOP FOR DRAWING AND SUDDENLY IT TURNED OFF.I TRIED TO TURN MY LAPTOP ON BUT WAS UNLUCKY. MY CHARGING LIGHT IS ALSO NOT DISPLAYING...PLEASE HELP ME WITH THIS....MY LAPTOP IS ONLY 1 YEARS HARDLY...

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2016 11:54 AM

HP Recommended

Since there is no charging light ON i believe that the power adapter should be faulty, but we can try to do a hard reset by unplugging poewer adapter and removing the battery from the system and holding down the power button for 40 seconds, connect back both the battery and power adapter and try to power on. If this does not help please contact HP support ASAP since ur unit is almost 1 yeat old  ( referring to the warranty ). All the best.

 

 

 

Regards
Satish
Hewlett Packard


Click on " Kudos Star " icon on left hand side if resolved.

I am a HP employee, but the comments in this forum is of my own and does not represent HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-29-2016 11:54 AM

HP Recommended

Since there is no charging light ON i believe that the power adapter should be faulty, but we can try to do a hard reset by unplugging poewer adapter and removing the battery from the system and holding down the power button for 40 seconds, connect back both the battery and power adapter and try to power on. If this does not help please contact HP support ASAP since ur unit is almost 1 yeat old  ( referring to the warranty ). All the best.

 

 

 

Regards
Satish
Hewlett Packard


Click on " Kudos Star " icon on left hand side if resolved.

I am a HP employee, but the comments in this forum is of my own and does not represent HP

Was this reply helpful? Yes No

‎07-02-2016 03:29 AM

HP Recommended

Thanks for the reply but still not getting on.

 

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