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‎10-18-2016 04:54 PM

HP Recommended
Product: HP Spectre 12 2-2 M7
Operating System: Microsoft Windows 10 (64-bit)

My new Hp Spectre 12 2-1 m7 detachable  worked fine the first four times I turned it on. Then I put in Google Chrome and it gave me the blue screen of death..I rebooted and then the mouse started working funny or the screen will not come on at all. I eventually got the screen on to uninstall Google Chrome which really did not help. So i get  black screen with a lit keyboard and sometime I can get the screen but then the mouse acts up. Please help.

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‎10-18-2016 09:00 PM

HP Recommended

You may have a hardware problem that only appeared to be connected to Chrome install. You have a 1 yr warranty.  >>Contact HP

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8 REPLIES 8

‎10-18-2016 09:00 PM

HP Recommended

You may have a hardware problem that only appeared to be connected to Chrome install. You have a 1 yr warranty.  >>Contact HP

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‎10-18-2016 09:05 PM

HP Recommended

I truly appreciate and believe that could be it. After a recovery didn't work I packaged it up and requested an exchange....
There should be a pre warning somewhere from HP or Chrome if there is any possibility messing up the device like that. Once again I appreciate your help.

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‎10-18-2016 09:29 PM

HP Recommended

Can you tell me your suggestion of the best alternative to Chrome for the Spectre 12 2-1 m7?


Sincerely

 

Bmont

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‎10-19-2016 06:45 PM

HP Recommended

I use Chrome on my laptop. I really don't think that is what caused the problem with your laptop.

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‎10-19-2016 06:58 PM

HP Recommended

Are you serious?... is is an HP or Hp Spectre x2 Windows 10?

 

After the answer about Chrome yesterday I actually read in another thread that Chrome messes up the Spectre on Windows 10 so it made me feel a little better. After about 25 tries to turn on the screen it finally came on and I did the recovery. After that the screen would not turn on again so I put in the box for shipping : ) 

Do you think its hardware or programing? I sent it back and am expecting a new one but am afraid to put Chrome on it now.

I am thinking of just using Explorere or Firefox?..and by the way I know just enough to get to make it worse.


Thank you

 

 

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‎10-19-2016 07:07 PM - edited ‎10-19-2016 07:12 PM

HP Recommended

I have been using Chrome for the past 3-4 yrs on various HP laptops (on loan from HP for testing).Last year on an Envy X2. This year on an ENVY-15t-ae100.

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‎10-19-2016 07:29 PM

HP Recommended

Any of those on Windows 10?... can that be an issue with Chrome or HP?

 

Either way thank you!

 

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‎10-19-2016 09:15 PM

HP Recommended

 Envy X2 and the one I'm using now both on Windows 10.

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