New Pavilion 15 ak031tx Sluggish 1st Day Onwards

[Aradelle]

Dear Forum,

Symptoms:

My new Pavilion 15 ak031tx gaming laptop is slow with basic tasks and multitasking. Slow access time is observed when shuting apps, starting apps, opening start menu, starting file explorer, loading content in file explorer, and saving documents. Time taken to boot up is reasonable. No disturbing hard disc noise heard.

Steps attempted:

Slowness remained despite having completed updates, disc optimisation, disc defragmentation, and disc wipe.

Suggestions:

Perhaps my laptop hard disc is defective. I would like to have HP Onsite Diagnosis & Repair.

Software & Driver Changes:

All fully updated.

Malicious Software Checks:

No malicious software detected.

Connection: Steady & Fast

Thank you.

Faithfully,

Aradelle

[Sparkles1 · Accepted solution]

Hi @Aradelle,

Welcome to the HP Forum! Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More.

I understand that since you purchased your notebook it has slow performance. You have done updates, checked for malicious software, and optimized, defragmented the drive to no avail. Here is a link to HP PCs - Computer Is Slow (Windows 10). As you would like to test the hard drive here is a link to HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎 You will note there is an option to test the hard drive.  If no issues are found, and the issue remains. as this is a recent purchase, please contact HP Support for further assistance. Contact HP Support.

Please let me know the outcome.

Thanks! If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy:

[Aradelle]

Alright, will do as suggested then let you know the outcome. :catvery-happy:

[Aradelle]

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For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More. Here is a link to HP PCs - Computer Is Slow (Windows 10). As you would like to test the hard drive here is a link to HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎 You will note there is an option to test the hard drive.  If no issues are found, and the issue remains. as this is a recent purchase, please contact HP Support for further assistance. Contact HP Support.

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Hi @Sparkles1,

I have tried out the suggestions recommended as above but the problem seems to persist.

Upon checking the task manager, the system service seems to be taking up a lot of memory, occasionaly occupying 100% disk space as well. I will contact HP Support for further assistance. Thank you. :cathappy:

Yours sincerely,

Aradelle

[Sparkles1]

Hi @Aradelle,

Thank you for keeping me updated.  Please let me know the outcome after contacting HP Support.

Have a terrific weekend!

[Sparkles1]

Hi @MyeMye,

Thank you for keeping me updated.  Please do let me know how it goes.