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‎09-27-2016 07:52 AM

HP Recommended
Product: Pavilion 500-420qed
Operating System: Microsoft Windows 10 (64-bit)

Hi,

It looks like the hard drive in my almost new (just past warranty) pavilion 500-420qe is going out.  When I turn it on, I can hear it but the screen goes to black. 

I ran diagnostics and got a FAILED for Hard Drive Short DST for hard drive 2.

What size hard drive to I need to replace it?  I cannot find that specification.

Any suggestions on where to buy one?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2016 06:02 PM

HP Recommended

Hi@KatL,

 

Welcome HP Forums. The best place for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Want specifications of the Hard drive that needs to be replaced. Is that right?

 

I will definitely help you.

 

Please make a note of the specifications of the HDD you need to install on the PC.

 

• Size: 1 TB

• Interface: SATA

• Rotational Speed: 7200 rpm

 

Let me know for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-27-2016 06:02 PM

HP Recommended

Hi@KatL,

 

Welcome HP Forums. The best place for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Want specifications of the Hard drive that needs to be replaced. Is that right?

 

I will definitely help you.

 

Please make a note of the specifications of the HDD you need to install on the PC.

 

• Size: 1 TB

• Interface: SATA

• Rotational Speed: 7200 rpm

 

Let me know for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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