05-08-2014 10:14 AM
https://www.youtube.com/watch?v=RKGz4lvYnhc Watch this video. It explains how the fault lies with the maufacturing of the machine and not the software it uses. The connector between the motherboard and webcam has come loose and needs pushing back together. It's real simple to do and is garuanteed to work.
05-31-2014 07:05 AM
07-31-2014 03:16 PM
For those of you who are experiencing webcam and/or True Vision issues, I'm here to help. To begin, please try all of the solutions in one of these documents, depending on your operating system:
Those documents cover the basics. If you cannot resolve the issue with these steps, then you should check out this thread for additional suggestions: HP True Vision HD cam is not working
That's all I can suggest. Let me know what happens. Thanks!
07-31-2014 03:53 PM
I didn't find solution I figured out on my own for my PC in your troubleshooting pages.
A couple of times a month when I power on my PC in the morning, the webcam is not available. It does not show in Device Manager.
This is always the cause and solution:
In Device Manager, the Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D shows Device Status of "Windows has stopped this device because it has reported problems. (Code 43)".
Disabling and Enabling the USB Enhanced Host Controller device in Device Manager always solves the problem.
System SKU: B6B77AV
BIOS Version Insyde F.29, 10/3/2013
SMBIOS Version 2.7
Embedded Controller version 52.24
09-03-2014 05:06 AM
Had the same problem just today and maybe found a solution for you as well. It appears that its the connector for the mic and cam that is the problem.
Here is the link to the youtube video which fixed my problem https://www.youtube.com/watch?v=RKGz4lvYnhc.
Hope you solved it.
02-19-2015 12:20 PM
A lot of complicated solutions to common problem. But HP, on its website says:
"The notebook PC webcam may intermittently stop responding when the notebook PC resumes from Hibernation/Standby Mode. This happens because all video-intensive programs tend to become unstable after a power state change."
I found that some Dells reportt he same problem. So before you start tearing your laptop up, see if the problem ist here when you first boot up your laptop.
03-18-2015 02:01 PM
Well its kind of sad that you even paid for Geek squad being that those guys are nothing short of morons had one that when i bought a HP laptop that wouldnt boot up in after the first week told me if you purchased the support plan we could have fixed it for you I said I dont want it fixed i want it refunded being that its a defective unit they said we cant do that if it worked the first time its not refundable after talking to the manager they agreed to refund me the money for the laptop. The guy i spoke to didnt even know where the power button was some certified person he is must have got his certification from a cracker jack box.
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