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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-21-2011 01:20 PM - last edited on ‎10-04-2011 06:42 AM by Level 4

HP Recommended

Hi everybody,

It is 2 days that I have bought new Probook 4520s HP. It came with Suse as others I have installed clean copy of Seven. Downloaded all drivers from HP, but one device driver is show as "Unknown" in the Device Manager. I want to know what device is it, if someone can help me, please do it. This device's Hardware ID's is following:

 

ACPI\HPQ0004
*HPQ0004

 

 

Also I want to know 2 things: 1) exact device drivers of my HP because when I enter to HP's site for example for Wifi driver there are shown 4 different drivers. 2) exact product model of notebook, while searching string of "ProBook 4520s" in HP site it shows 3 searching results. Please make them clear for me.

Notebooks Serial is: 2CE0181CL

Product: WD848EA#ACB

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2011 02:54 PM

HP Recommended

Hi, 

 

@flashback wrote:

Hi everybody,

It is 2 days that I have bought new Probook 4520s HP. It came with Suse as others I have installed clean copy of Seven. Downloaded all drivers from HP, but one device driver is show as "Unknown" in the Device Manager. I want to know what device is it, if someone can help me, please do it. This device's Hardware ID's is following:

 

ACPI\HPQ0004
*HPQ0004

 

 

Also I want to know 2 things: 1) exact device drivers of my HP because when I enter to HP's site for example for Wifi driver there are shown 4 different drivers. 2) exact product model of notebook, while searching string of "ProBook 4520s" in HP site it shows 3 searching results. Please make them clear for me.

Notebooks Serial is: 2CE0181CL

Product: WD848EA#ACB

 


 

What you need is the ACPI ( advanced configuration protocol interface) driver for the installed CPU. You can get that at the processor manufacturers support website. Intel's download center is here. 


Best regards,

erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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2 REPLIES 2

‎01-21-2011 02:54 PM

HP Recommended

Hi, 

 

@flashback wrote:

Hi everybody,

It is 2 days that I have bought new Probook 4520s HP. It came with Suse as others I have installed clean copy of Seven. Downloaded all drivers from HP, but one device driver is show as "Unknown" in the Device Manager. I want to know what device is it, if someone can help me, please do it. This device's Hardware ID's is following:

 

ACPI\HPQ0004
*HPQ0004

 

 

Also I want to know 2 things: 1) exact device drivers of my HP because when I enter to HP's site for example for Wifi driver there are shown 4 different drivers. 2) exact product model of notebook, while searching string of "ProBook 4520s" in HP site it shows 3 searching results. Please make them clear for me.

Notebooks Serial is: 2CE0181CL

Product: WD848EA#ACB

 


 

What you need is the ACPI ( advanced configuration protocol interface) driver for the installed CPU. You can get that at the processor manufacturers support website. Intel's download center is here. 


Best regards,

erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-28-2012 02:01 PM

HP Recommended

Moved: https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Re-ProBook-4520s-Showing-quot-Unknown-Device-quot-code-28-in/m-p/1366913#U1366913

Moved for better exposure

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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