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‎04-10-2016 01:06 AM

HP Recommended
Product: ProBook 4530s
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

I have a ProBook 4530s notebook.

After Windows 10 Pro-64 install I have an unknown device:

ACPI\HPQ0004\3&21436425&0
I need a driver, but I can not find on the HP support web page.

Thanks for the help.

Sandor Turi

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2016 08:12 AM

HP Recommended

Go to the device manager and click on the 0004 unknown device needing the driver.

 

Click on the driver tab.

 

Click on Update Driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp64144.

 

Make sure the include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

I know that is the driver you need because here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted.

 

[HP.ntamd64]
%DeviceDesc% = HPAccelerometerDriverInstall.ntamd64, ACPI\HPQ0004

View solution in original post

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9 REPLIES 9

‎04-10-2016 01:15 AM

HP Recommended

Hi,

 

Please try HP 3D DriveGuard:

 

     http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125640_1

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-10-2016 01:21 AM

HP Recommended

Hi!

I tried.

This message is displayed:

Property._ERR_SYSTEM_NOT_SUPPORTED

 

Sandor Turi

 

Was this reply helpful? Yes No

‎04-10-2016 01:41 AM

HP Recommended

Hi,

 

Please try older version:

 

    http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63786.exe 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-10-2016 01:53 AM

HP Recommended

Hi!

I tried.

This message is displayed:

The HP 3D DriveGuard driver cannot install, the Accelerometer hardware is not present or supported on this unit.

 

Sandor Turi

Was this reply helpful? Yes No

‎04-10-2016 07:36 AM

HP Recommended

Hi, @TuriSandor :

 

You need this driver...

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No

‎04-10-2016 08:02 AM

HP Recommended

Hi!

I tried.

This message is displayed again:

Property._ERR_SYSTEM_NOT_SUPPORTED

 

Sandor Turi

Was this reply helpful? Yes No

‎04-10-2016 08:12 AM

HP Recommended

Go to the device manager and click on the 0004 unknown device needing the driver.

 

Click on the driver tab.

 

Click on Update Driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp64144.

 

Make sure the include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

I know that is the driver you need because here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted.

 

[HP.ntamd64]
%DeviceDesc% = HPAccelerometerDriverInstall.ntamd64, ACPI\HPQ0004

Was this reply helpful? Yes No

‎04-10-2016 08:39 AM

HP Recommended

Hi!

 

It's perfect solution.

 

Many, many thanks.

 

Sandor Turi

Was this reply helpful? Yes No

‎04-10-2016 08:41 AM

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
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