• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-11-2017 12:44 PM

HP Recommended
Product: HP HQ-TRE 71025
Operating System: Microsoft Windows 10 (64-bit)

Testing drive : 1

SMART Check : Passed

Long DST : Failed

 

Failure ID : OUQC7Q-81M8HA-XD7WMA-619DO3

Product ID : NOZ93EA#AKD

 

Hard Drive 1

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2017 12:47 PM

HP Recommended
Hi,


Hard drive has failed. You've to replace it with a new one of similar form factor.

If you haven't backed up data, take out the drive: connect it to another computer using SATA to USB adapter then try to copy files using windows explorer.

Use recovery media to factory reset after replacement.


Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-11-2017 12:47 PM

HP Recommended
Hi,


Hard drive has failed. You've to replace it with a new one of similar form factor.

If you haven't backed up data, take out the drive: connect it to another computer using SATA to USB adapter then try to copy files using windows explorer.

Use recovery media to factory reset after replacement.


Regards

Visruth
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.