• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I have a ProBook 4520s.

I followed this thread and bought the following RAM for my laptop:

4 Go 
DRAM
DDR3 SDRAM
SO DIMM 204 broches
1333 MHz ( PC3-10600 )
CL9
NON ECC
512 x 64 X8
1.5 V

 Here is the link

 

The problem:

 

During power up, my laptop starts correctly until reaching the windows loading logo (Win7 Pro 64bit) and then restarts.

I tried I live Mint Linux one a USB drive, linux also restarts during power up.

In the BIOS, i can see that the laptop recognizes the added memory. (6G total 4G new + 2G old)

If I remove the added memory and leave the old one, the laptop starts normaly

If I leave only the new memory, the laptop restarts exaclty like before (restarts after win7 starts to load)

 

Hope you can help !

Thanks

 

PS: I forgot to mention the memory I already have. Its from Micron, here is the info and the link

 

2 Go
DDR3 SDRAM
204-pin
1333 MT/s
CL = 9 
Non ECC
256 Meg x 8
1.5V

 

HP Recommended

@sam781 wrote:

here is my Laptop's RAM info -

Memory slots
	Total memory slots	2
	Used memory slots	2
	Free memory slots	0
Memory
	Type	DDR3
	Size	6144 MBytes
	Channels #	Dual
	DRAM Frequency	665.3 MHz
	CAS# Latency (CL)	9 clocks
	RAS# to CAS# Delay (tRCD)	9 clocks
	RAS# Precharge (tRP)	9 clocks
	Cycle Time (tRAS)	24 clocks
	Command Rate (CR)	1T

 

Slot #1
	Type	DDR3
	Size	4096 MBytes
	Manufacturer	Apacer Technology
	Max Bandwidth	PC3-10700 (667 MHz)
	Part Number	78.B2GC9.9K10C    
	Serial Number	02011223
	Week/year	22 / 11
	SPD Ext.	EPP
		JEDEC #4
			Frequency	685.7 MHz
			CAS# Latency	9.0
			RAS# To CAS#	9
			RAS# Precharge	9
			tRAS	25
			tRC	34
			Voltage	1.500 V
		JEDEC #3
			Frequency	609.5 MHz
			CAS# Latency	8.0
			RAS# To CAS#	8
			RAS# Precharge	8
			tRAS	22
			tRC	30
			Voltage	1.500 V
		JEDEC #2
			Frequency	533.3 MHz
			CAS# Latency	7.0
			RAS# To CAS#	7
			RAS# Precharge	7
			tRAS	20
			tRC	27
			Voltage	1.500 V
		JEDEC #1
			Frequency	457.1 MHz
			CAS# Latency	6.0
			RAS# To CAS#	6
			RAS# Precharge	6
			tRAS	17
			tRC	23
			Voltage	1.500 V

 

Slot #2
	Type	DDR3
	Size	2048 MBytes
	Manufacturer	Samsung
	Max Bandwidth	PC3-10700 (667 MHz)
	Part Number	M471B5773CHS-CH9  
	Serial Number	671A71EA
	Week/year	07 / 11
	SPD Ext.	EPP
		JEDEC #5
			Frequency	685.7 MHz
			CAS# Latency	9.0
			RAS# To CAS#	9
			RAS# Precharge	9
			tRAS	25
			tRC	34
			Voltage	1.500 V
		JEDEC #4
			Frequency	609.5 MHz
			CAS# Latency	8.0
			RAS# To CAS#	8
			RAS# Precharge	8
			tRAS	22
			tRC	30
			Voltage	1.500 V
		JEDEC #3
			Frequency	533.3 MHz
			CAS# Latency	7.0
			RAS# To CAS#	7
			RAS# Precharge	7
			tRAS	20
			tRC	27
			Voltage	1.500 V
		JEDEC #2
			Frequency	457.1 MHz
			CAS# Latency	6.0
			RAS# To CAS#	6
			RAS# Precharge	6
			tRAS	17
			tRC	23
			Voltage	1.500 V
		JEDEC #1
			Frequency	381.0 MHz
			CAS# Latency	5.0
			RAS# To CAS#	5
			RAS# Precharge	5
			tRAS	14
			tRC	19
			Voltage	1.500 V

 


My question is why there is 1 more JEDEC in slot#2?



Sam781

 

Are you using 4520s? I have 4520s (originally with 3gb ram - 2 + 1) and i can only install 2x2gb, 1x4gb or 2x4gb. When i've tried 4gb + 2gb it only see 4gb of ram (windows 8.1 x64). Where can be issue? it depends of hardware config?

 

i have F.21 bios.

 

I've bought 4gb ram module and I can only use it as desktop decoration 😞

 

Can anyone help???

HP Recommended

@jakub_g wrote:

 

Are you using 4520s? I have 4520s (originally with 3gb ram - 2 + 1) and i can only install 2x2gb, 1x4gb or 2x4gb. When i've tried 4gb + 2gb it only see 4gb of ram (windows 8.1 x64). Where can be issue? it depends of hardware config?

 

i have F.21 bios.

 

I've bought 4gb ram module and I can only use it as desktop decoration 😞

 

Can anyone help???


 

Sorry for the bump. I had this exact problem. This is also addressed in another thread: "Re: HP Probook 4520s Memory upgrade to 8GB (2x4GB) Corsair Unsuccessful and Failed".

 

2x4GB Sticks / 8GB kits that are unsuccessful:

  • Mushkin 996647
  • Mushkin 997066
  • Corsair CMSO8GX3M2A1333C9

 

Successful:

  • G.Skill F3-10666cl9d-8gbsq

At the time of this posting, the only difference between working an non-working ones are how the RAM is laid out on the module. Does your RAM have 8 chips per stick, or 16?

(If this solved your problem, please click Accept as Solution. If I helped, please consider clicking "Kudos". Thanks!)
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.