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HP Recommended
HP Pavillion G6
Microsoft Windows 10 (64-bit)

Product I/D B6J45EA#ABU. FAILURE I/D: 9AM4HQ-67E8K8-MFPX1G-60TS03. Short DST: failed. Start-up test: failed

 

Advise please on how to rectify.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Hi,


Hard drive has failed. You've to replace it with a new one of similar form factor. No other solution unfortunately

Buy any good branded 2.5 inch SATA 7mm/9.5mm thick hard drive

Western digital, HGST Travelstar are good brands

www.ebay.com/itm/252844236681

Specs: https://support.hp.com/in-en/document/c03382804

If you want to salvage data from failed drive, you can create LiveCD from another computer and boot it from this laptop - thereafter copy the files to an external hard drive:
https://help.ubuntu.com/community/LiveCD

Manual: Page 48-49, pretty easy to replace HDD
http://h10032.www1.hp.com/ctg/Manual/c03094322

You've to use HP recovery discs you might have created using HP Recovery Manager after first setup of this notebook, to factory reset after replacement.

I'm not able to see HP or any 3rd party sellers like computersurgeons stocking it at present as it is a very old model.

Alternatively, you can also clean install Windows 7 Home Premium 64 bit if you can clearly read all 25 characters of product activation code in COA sticker pasted on the laptop, using HP expert Paul's suggestion from this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...


Regards

Visruth

View solution in original post

1 REPLY 1
HP Recommended
Hi,


Hard drive has failed. You've to replace it with a new one of similar form factor. No other solution unfortunately

Buy any good branded 2.5 inch SATA 7mm/9.5mm thick hard drive

Western digital, HGST Travelstar are good brands

www.ebay.com/itm/252844236681

Specs: https://support.hp.com/in-en/document/c03382804

If you want to salvage data from failed drive, you can create LiveCD from another computer and boot it from this laptop - thereafter copy the files to an external hard drive:
https://help.ubuntu.com/community/LiveCD

Manual: Page 48-49, pretty easy to replace HDD
http://h10032.www1.hp.com/ctg/Manual/c03094322

You've to use HP recovery discs you might have created using HP Recovery Manager after first setup of this notebook, to factory reset after replacement.

I'm not able to see HP or any 3rd party sellers like computersurgeons stocking it at present as it is a very old model.

Alternatively, you can also clean install Windows 7 Home Premium 64 bit if you can clearly read all 25 characters of product activation code in COA sticker pasted on the laptop, using HP expert Paul's suggestion from this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...


Regards

Visruth
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.