-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Slow running computer
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
04-14-2017 07:34 AM
HP Recommended
Product: HP Pavillion G6
Operating System: Microsoft Windows 10 (64-bit)
Product I/D B6J45EA#ABU. FAILURE I/D: 9AM4HQ-67E8K8-MFPX1G-60TS03. Short DST: failed. Start-up test: failed
Advise please on how to rectify.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
04-14-2017 07:46 AM
HP Recommended
Hi,
Hard drive has failed. You've to replace it with a new one of similar form factor. No other solution unfortunately
Buy any good branded 2.5 inch SATA 7mm/9.5mm thick hard drive
Western digital, HGST Travelstar are good brands
www.ebay.com/itm/252844236681
Specs: https://support.hp.com/in-en/document/c03382804
If you want to salvage data from failed drive, you can create LiveCD from another computer and boot it from this laptop - thereafter copy the files to an external hard drive:
https://help.ubuntu.com/community/LiveCD
Manual: Page 48-49, pretty easy to replace HDD
http://h10032.www1.hp.com/ctg/Manual/c03094322
You've to use HP recovery discs you might have created using HP Recovery Manager after first setup of this notebook, to factory reset after replacement.
I'm not able to see HP or any 3rd party sellers like computersurgeons stocking it at present as it is a very old model.
Alternatively, you can also clean install Windows 7 Home Premium 64 bit if you can clearly read all 25 characters of product activation code in COA sticker pasted on the laptop, using HP expert Paul's suggestion from this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...
Regards
Visruth
Hard drive has failed. You've to replace it with a new one of similar form factor. No other solution unfortunately
Buy any good branded 2.5 inch SATA 7mm/9.5mm thick hard drive
Western digital, HGST Travelstar are good brands
www.ebay.com/itm/252844236681
Specs: https://support.hp.com/in-en/document/c03382804
If you want to salvage data from failed drive, you can create LiveCD from another computer and boot it from this laptop - thereafter copy the files to an external hard drive:
https://help.ubuntu.com/community/LiveCD
Manual: Page 48-49, pretty easy to replace HDD
http://h10032.www1.hp.com/ctg/Manual/c03094322
You've to use HP recovery discs you might have created using HP Recovery Manager after first setup of this notebook, to factory reset after replacement.
I'm not able to see HP or any 3rd party sellers like computersurgeons stocking it at present as it is a very old model.
Alternatively, you can also clean install Windows 7 Home Premium 64 bit if you can clearly read all 25 characters of product activation code in COA sticker pasted on the laptop, using HP expert Paul's suggestion from this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...
Regards
Visruth
1 REPLY 1
04-14-2017 07:46 AM
HP Recommended
Hi,
Hard drive has failed. You've to replace it with a new one of similar form factor. No other solution unfortunately
Buy any good branded 2.5 inch SATA 7mm/9.5mm thick hard drive
Western digital, HGST Travelstar are good brands
www.ebay.com/itm/252844236681
Specs: https://support.hp.com/in-en/document/c03382804
If you want to salvage data from failed drive, you can create LiveCD from another computer and boot it from this laptop - thereafter copy the files to an external hard drive:
https://help.ubuntu.com/community/LiveCD
Manual: Page 48-49, pretty easy to replace HDD
http://h10032.www1.hp.com/ctg/Manual/c03094322
You've to use HP recovery discs you might have created using HP Recovery Manager after first setup of this notebook, to factory reset after replacement.
I'm not able to see HP or any 3rd party sellers like computersurgeons stocking it at present as it is a very old model.
Alternatively, you can also clean install Windows 7 Home Premium 64 bit if you can clearly read all 25 characters of product activation code in COA sticker pasted on the laptop, using HP expert Paul's suggestion from this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...
Regards
Visruth
Hard drive has failed. You've to replace it with a new one of similar form factor. No other solution unfortunately
Buy any good branded 2.5 inch SATA 7mm/9.5mm thick hard drive
Western digital, HGST Travelstar are good brands
www.ebay.com/itm/252844236681
Specs: https://support.hp.com/in-en/document/c03382804
If you want to salvage data from failed drive, you can create LiveCD from another computer and boot it from this laptop - thereafter copy the files to an external hard drive:
https://help.ubuntu.com/community/LiveCD
Manual: Page 48-49, pretty easy to replace HDD
http://h10032.www1.hp.com/ctg/Manual/c03094322
You've to use HP recovery discs you might have created using HP Recovery Manager after first setup of this notebook, to factory reset after replacement.
I'm not able to see HP or any 3rd party sellers like computersurgeons stocking it at present as it is a very old model.
Alternatively, you can also clean install Windows 7 Home Premium 64 bit if you can clearly read all 25 characters of product activation code in COA sticker pasted on the laptop, using HP expert Paul's suggestion from this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...
Regards
Visruth
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.