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HP Recommended
HP Pavillion 15-r007TX
Microsoft Windows 10 (64-bit)

Hi.

From last 2 Days im getting Smart Hard Disk Failure whenever i power on my laptop. But it works fine though there are some unexpected freezing in between the work.

It says 

Hard Disk 1 (301)

If i run system diagnosticks it gives me a Failure ID QCU008-7AK882-XD7V7F-80A203
and a Product ID(i forgot to remeber).

What might have caused this problem? And what is the solution for this?

Do i need to replace the Hard Disk? How much it might cost to replace?

My PC is under Accedential warrenty  plus HWM onsite service type.

Please Help Me.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You need to make a warranty claim. The hard drive will be covered and will not cost you anything to have the onsite service replacement. It is a bad hard drive. Did you back up? 

View solution in original post

6 REPLIES 6
HP Recommended

You need to make a warranty claim. The hard drive will be covered and will not cost you anything to have the onsite service replacement. It is a bad hard drive. Did you back up? 

HP Recommended
Thank you for the reply sir.
Yes sir i have the back up for my necessary files.
HP Recommended

Then you are better off than most. If you need it done like today you can buy your own hard drive and install it but on that model it is not easy to do. I recommend you have the HP Technician do it, but if you want to do it yourself we are here to provide the manual and possibly a video. Good luck. 

HP Recommended
Sure sir.
I will contact near by HP technician as soon as possible. Probably tomorrow.
Thank you very much.
But one question remained unanswered in my mind. If you are interested please answer me, What might have cause this problem? Fragmenta problem?
HP Recommended

Hard to say. Hard drives go out for many reasons. They are a very delicate piece of electronics. Power surge, jolt, being overfilled, too much heat, all can play a role. It has nothing to do with data fragmentation. We know that hard drives are unreliable and that is why we back up. 

HP Recommended
Thank you very much.
It feels so good to get early replies in this kind of forums.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.