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Honor Student
Posts: 2
Member Since: ‎11-19-2013
Message 1 of 5 (7,994 Views)
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Start-Up Test "Memory Test: FAILED"

Hi,

 

HP ENVY m6 Notebook PC

Windows 8 64-bit 

8GB RAM (2x 4GB)

 

I was having a lot of Blue Screen errors so I did a startup diagnostics by pressin F2 at system boot and this is what I found:

 

Start-Up Test

Processor Check: PASSED

Memory Test: FAILED

Start-Up Test: FAILED

Fail ID: U08K9R-6AE6S3-XD7X1F-407X03

Product: C2C18EA#ABU
Memory Module

 

Any suggestions?

 

 

Thanks in advance.

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Accepted Solution

Re: Start-Up Test "Memory Test: FAILED"

Hello Rahat,

 

The Startup diagnostics is buit to check if there is any hardware issues with the computer.  The Memory test has failed which means that one of the Memory Modules on the computer has failed and needs to be replaced.

 

If the computer is in warranty, I would suggest that you get in touch with the HP Service Center and get this fixed.

 

 

Regards

MathewT

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HP Support Agent
Posts: 143
Member Since: ‎04-30-2013
Message 2 of 5 (7,986 Views)

Re: Start-Up Test "Memory Test: FAILED"

Hello Rahat,

 

The Startup diagnostics is buit to check if there is any hardware issues with the computer.  The Memory test has failed which means that one of the Memory Modules on the computer has failed and needs to be replaced.

 

If the computer is in warranty, I would suggest that you get in touch with the HP Service Center and get this fixed.

 

 

Regards

MathewT

MathewT
I am an HP Employee


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Honor Student
Posts: 2
Member Since: ‎11-19-2013
Message 3 of 5 (7,970 Views)

Re: Start-Up Test "Memory Test: FAILED"

Thank you Mathew for your prompt response.
HP Support Agent
Posts: 143
Member Since: ‎04-30-2013
Message 4 of 5 (7,961 Views)

Re: Start-Up Test "Memory Test: FAILED"

You are Always Welcome Smiley Happy

MathewT
I am an HP Employee


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Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 5 of 5 (7,661 Views)

Re: Start-Up Test "Memory Test: FAILED"

Hi
I have hp pavillion g4 and when I start my laptop it says cooling fan not working properly when I perform startup test it says memory test failed
Please help
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