07-08-2011 12:35 PM
I have the following computer HP ELITEBOOK 8540W that's on a APR Docking Station (Product Number: 581598-001) that keeps looseing the USB on the docking station. I've reimaged the laptop 3 times and get the same issues. I've updated the BIOS to the most current BIOS release. I've replaced the docking station twice. The only way to fix it is to completely shut down the laptop and then the USB on the Docking station works. When the USB on the Docking Station stop working it will take about 30 seconds and then the laptop will stop functioning. There is no Event erros. Is there anything else I can do to stop the lost of USB connections?
1. 3 year (in warranty)
2. Product Number : SK234UC
3. HP ELITEBOOK 8540W
4. Windows XP 64 Bit SP2
Any help is welcomed.
07-13-2011 09:46 AM
So I called HP Tech Support they said this:
1.) Update the BIOS
A.) Done that
2.) Update Chipset
A.) Done that
3.) Replace the docking station
A.) Done that three times
4.) Redo the OS
A.) Done that twice
5.) Tech Support wants me to create a new Hardware profile to fix it
I'll keep this updated.
08-04-2011 12:54 PM - edited 08-04-2011 01:01 PM
Have you tried an OS other than 64 bit WIndows XP? I was once a fan of it, too but Windows 7 is so much more capable and the driver support is so much better. I installed 64 bit XP on a series of workstations and nearly all of them had some type of driver related issues. All have been updated to Windows 7 64 bit now with no firther issues. I am not even sure that HP technically supports 64 bit XP on any of its laptops.
Update: I checked and HP never sold it with XP 64 bit but does offer support for the mobile workstation version and there is a full set of driver downloads for XP 64 bit. I just think that such a modern machine would be better off with a current OS. Given all the trouble you have had, would it hurt to install Windows 7 64 bit and see if you get the same USB issues when it is docked? I would guess not.
08-04-2011 01:20 PM
Yes, we have Windows XP 32 bit, Windows XP 64 bit, Windows 7 32 bit and Windows 7 64 bit. But, this machine is for production and has to be Windows 64 Bit. I had Windows 32 bit on it but, it was doing the USB nor responding 2 to 3 times a day. So, I switch to Windows 64 bit. The software on this machine will not run in Windows 7 at all. And occording to HP Tech Support, this machine will handle Windows XP. That is why I got this laptop. The software company is not planing to upgrade to Windows 7. I'm about to put on Windows 98SE. I've call HP Tech support every week and they can't figure it out. So, I'm about to send back this Elitebook 8540w back to HP and get a different computer.
Thanks for the info.
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