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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2016 06:30 PM

HP Recommended
Product: Hp EliteBook 8560w
Operating System: Microsoft Windows 7 (64-bit)

Hello 

 

I installed new windows 7 64 bits . I installed all the drivers BUT the USB controller driver is not installing I did try all the chipsets drivers available for me laptop. Did download HP Support Assisstance.  Please send me the link or guide me .

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2016 06:54 PM

HP Recommended

Hi:

 

Below is the link to the USB3 driver you need...

 

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54511.exe

 

If the driver doesn't install the device automatically, try manually installing the driver from the usb controller device and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp54511.  Make sure the Include Subfolders box is checked.

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5 REPLIES 5

‎02-09-2016 06:54 PM

HP Recommended

Hi:

 

Below is the link to the USB3 driver you need...

 

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54511.exe

 

If the driver doesn't install the device automatically, try manually installing the driver from the usb controller device and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp54511.  Make sure the Include Subfolders box is checked.

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‎02-09-2016 10:35 PM

HP Recommended

Thanks for helping me out the USB controller driver. Now I left with only Unknown device driver . under other devices . any suggestion for this . My laptop is Hp EliteBook 8560w.

 

Thanks

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‎02-10-2016 06:56 AM

HP Recommended

You're very welcome.

 

You probably need this driver for the unknown device...

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

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‎02-10-2016 01:24 PM

HP Recommended

 great . thanks

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‎02-10-2016 01:40 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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