• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-16-2016 07:57 AM

HP Recommended
Product: HP Notebook 15-ac638tu
Operating System: Microsoft Windows 10 (64-bit)

Hi, I would like to know if I am able to upgrade the RAM on my HP Notebook 15-ac638tu. It currently has 4GB RAM but the Notebook is running very slowly. I would like to try upgrading the RAM to see if that speeds things up. Can someone advise what the maximum RAM it can accomodate and how many slots does it have? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2016 09:04 AM

HP Recommended

Hi

 

I found the manuals for your PC

 

http://h10032.www1.hp.com/ctg/Manual/c04653884

 

In page 2 it says ur PC supports upto 8GB

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-16-2016 09:04 AM

HP Recommended

Hi

 

I found the manuals for your PC

 

http://h10032.www1.hp.com/ctg/Manual/c04653884

 

In page 2 it says ur PC supports upto 8GB

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎12-16-2016 09:06 AM

HP Recommended

and yes it has 2 slots & in page 46 it shows how to replace it

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎12-17-2016 10:21 PM

HP Recommended

Dear VJ,

 

Thank you very much for providing the solution. I will definitely read up on the manual and am really pleased that I can upgrade the RAM to 8GB. That should improve the speed. Thanks again for your help!

Was this reply helpful? Yes No

‎12-18-2016 12:13 PM

HP Recommended

Glad to help!

 

Cheers!!!:smileyhappy:

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.