01-08-2012 04:53 AM
HP Pavilion g6-1240sa
Cyberlink Youcam 3.5
Genuine windows 7 home premium (64-bit)
i am purchased this laptop on boxing day 26th Dec2011, facing webcam problem.
Warning: no webcam detected. try plugging in a webcam into your computer now. if you are using an intefrated camera, make sure that is turned on.
the Device Manager does not recognize the existence of the webcam after the scan also.
Even i contacted CyberLink online Support , please find the below response.
(** Customer Support Response 2012/01/08 01:49
Thank you for contacting CyberLink online Support.
I understand your concern related with YouCam and unable to detect webcam.
I would like to inform you that, you are using OEM customize version of YouCam Hp. I would request you to
please contact Hp to resolve the issue.
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink
Products. Use the below mentioned link to get back to us for your further queries:
Thanks and Regards,
CyberLink Technical Support **)
Kindly can you please help me.
01-09-2012 07:25 AM
This is a common problem on many laptops, not just HP ones. I guess that the device BIOS might be bugged and cause troubles but that is just my guess. I haven't seen any solution for this except restoring the computer to a previous working condition but if the computer is a new one and the webcam hasn't worked at all, it may not work ever at all.
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