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‎01-21-2017 08:28 AM

HP Recommended
Product: HP 15 Notebook PB
Operating System: Microsoft Windows 10 (64-bit)

My laptop Note book can only work when pluggd in. The battery is not charging.  The red light comes on for a second and then it turns white and the icon on the task bar reflects plugged in but not charging.

 

CharleneP

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2017 03:10 PM - edited ‎01-21-2017 03:11 PM

HP Recommended

Model seems to be 15-g070nr

 

 

You have one too many digits in the Product No. and we did not need the serial number. You may want to go back and remove it from your posts. 

 

Your battery:

 

Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001

 

 

http://www.ebay.com/itm/Genuine-Battery-OA04-OA03-For-HP-740715-001-746458-421-746641-001-751906-541...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

 

View solution in original post

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6 REPLIES 6

‎01-21-2017 09:21 AM

HP Recommended

How old is the laptop? The battery?

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‎01-21-2017 02:40 PM

HP Recommended

My laptop is 3 years old. I believe the battery is the same age as it is the original battery for the laptop

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‎01-21-2017 02:41 PM - edited ‎01-21-2017 02:42 PM

HP Recommended

3 years is as much use as you can hope to get out of a battery. It just needs to be replaced. 

 

We need your full model number to advise you where to buy the correct replacement battery. 

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‎01-21-2017 02:49 PM - edited ‎01-21-2017 03:22 PM

HP Recommended

Serial No. CND4300WLP

 

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‎01-21-2017 02:58 PM - edited ‎01-21-2017 03:21 PM

HP Recommended

 

 

Is the information given enough for you to tell me where I can purchase my battery even if it is online. I need to know what type of battery I need to purchase.

 

Serial No. CND4300WLP

 

 

I can have someone from North America purchase it for me.

 

Thank you.

Was this reply helpful? Yes No

‎01-21-2017 03:10 PM - edited ‎01-21-2017 03:11 PM

HP Recommended

Model seems to be 15-g070nr

 

 

You have one too many digits in the Product No. and we did not need the serial number. You may want to go back and remove it from your posts. 

 

Your battery:

 

Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001

 

 

http://www.ebay.com/itm/Genuine-Battery-OA04-OA03-For-HP-740715-001-746458-421-746641-001-751906-541...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

 

Was this reply helpful? Yes No
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