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‎09-21-2012 10:49 AM

HP Recommended

Hi!

Sorry for disturbing.

I am working in russian laptop seller firm.

Recently we received new HP laptops and they have a problem.

The problem is: unknown device with id "acpi/hpq6000"

What is this? Need to install proper driver.

Thank's for your help.

God bless you!

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2012 03:25 AM

HP Recommended

Hi

I had the same issue, but found the driver at last.

 

HP 3D DriveGuard 5:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=no&prodTypeId=32...

 

Peter

 

View solution in original post

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20 REPLIES 20

‎09-21-2012 11:51 AM

HP Recommended

Hi:

 

Did you mean to post HPQ0006?

 

These should be the drivers you need for that...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-73359-1&cc=us&dlc=en&lc=en

 

Paul

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‎09-22-2012 04:44 AM

HP Recommended

I will try this drivers, but 6000 is the correct number.

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‎09-24-2012 12:16 AM

HP Recommended

bump

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‎09-25-2012 06:24 AM

HP Recommended

Nobody cares?

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‎09-25-2012 06:40 AM

HP Recommended

Nobody has an answer.

 

If it wasn't the QLB driver I posted, then I don't know what it could be.

 

I googled the code and the only two hits I got were your posts.

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‎09-27-2012 03:25 AM

HP Recommended

Hi

I had the same issue, but found the driver at last.

 

HP 3D DriveGuard 5:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=no&prodTypeId=32...

 

Peter

 

Was this reply helpful? Yes No

‎09-27-2012 06:01 AM

HP Recommended

Excellent, Peter.

 

That must be a new revision of the driveguard.

 

The normal hardware ID for the 3D driveguard that I am familiar with is acpi/hpq0004.

 

I will make a note of this for future reference.

 

Paul

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‎09-28-2012 03:59 AM - edited ‎09-28-2012 04:02 AM

HP Recommended

I tryed this driver recently at hp 4540s, but problem is not solved.

Still has an unknown device.

May be i can contact directly with HP support?

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‎09-28-2012 06:17 AM

HP Recommended

You can try.

 

Below is the link to the HP worldwide support numbers.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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