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‎06-21-2016 02:50 AM

HP Recommended
Product: HP ENVY 17t-j100 Quad Edition
Operating System: Microsoft Windows 10 (64-bit)

according to the battery icon in the task tray......

 

"70% available (plugged in, not charging)"

 

uh.... why is it not charging to 100%???

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2016 12:20 PM

HP Recommended

Hello @paradive,

 

Welcome back to the HP Forums!

 

I read your post about the battery on your ENVY 17t-j100 not charging and wanted to reach out to you.

 

Does the system show the battery charging if you disconnect and reconnect the power adapter? Did the issue just start or did it occur after performing an update or upgrade?

 

You may want to begin testing and calibrating the battery and reviewing the suggestions on improving battery performance.

 

If you haven't done so already, please ensure you are using the latest device drivers and software for your system.

 

If one of my suggestions help you to resolve the issue you are experiencing, please click the Accept as Solution so that others who may be having the same difficulty can find the answer more efficiently. Thanks again for taking part in the HP Forums!

 

Thanks!

Please click the Thumbsup.JPG below to show you like/appreciate my post or to simply say thanks!

Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.

Thanks - I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-21-2016 12:20 PM

HP Recommended

Hello @paradive,

 

Welcome back to the HP Forums!

 

I read your post about the battery on your ENVY 17t-j100 not charging and wanted to reach out to you.

 

Does the system show the battery charging if you disconnect and reconnect the power adapter? Did the issue just start or did it occur after performing an update or upgrade?

 

You may want to begin testing and calibrating the battery and reviewing the suggestions on improving battery performance.

 

If you haven't done so already, please ensure you are using the latest device drivers and software for your system.

 

If one of my suggestions help you to resolve the issue you are experiencing, please click the Accept as Solution so that others who may be having the same difficulty can find the answer more efficiently. Thanks again for taking part in the HP Forums!

 

Thanks!

Please click the Thumbsup.JPG below to show you like/appreciate my post or to simply say thanks!

Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.

Thanks - I work on behalf of HP

Was this reply helpful? Yes No

‎06-24-2016 12:57 PM

HP Recommended

yup.

unplugging and plugging back in worked.

Was this reply helpful? Yes No
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