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‎02-26-2017 12:49 AM - edited ‎02-26-2017 01:21 AM

HP Recommended
Product: HP Pavilion 11-n035tu x360 PC
Operating System: Microsoft Windows 8 (64-bit)

hi my laptop updated the bios on restarting the screen stayed black and caps light not working.  I followed instructions from hp support on hard resetting  I also tryed the windows plus b keys and windows plus v keys. I also created a bios recovery usb stick nothing worked. my battery is not removable please can anyone help me all my photos of my mum are on it. i even tryed to connect to my tv via hdmi cable that didnt work either.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2017 02:31 PM

HP Recommended

Hi @ccole

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-27-2017 09:05 AM

HP Recommended

Hi @ccole

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to windows after bios update.

 

I’d love to help!

 

I recommend you follow the steps in the below document on how to restore bios and check if it helps.

 

http://hp.care/2bXONjA

 

If the issue persists, follow the steps in the below document.

 

http://hp.care/2bQHDtg

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-27-2017 02:19 PM

HP Recommended
Thank you as stated in my post I had already tryed all those solutions with no results. I have now put it in to a professional who is fixing it. I also will never trust hp updates again. Thank you for trying to help.
Was this reply helpful? Yes No

‎02-27-2017 02:31 PM

HP Recommended

Hi @ccole

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-22-2017 03:07 AM

HP Recommended
I played $399.00 for the laptop now I got to pay to get it fixed no more hp update
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