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‎01-22-2017 10:13 AM

HP Recommended
Product: hp pavilion
Operating System: Microsoft Windows 10 (32-bit)

I'm getting kernel power related errors in my event viewer. These occur once the laptop hibernates or closes. I ran the 4 hour diagnostic and it is pointing to hard drive with an error code of below. I'm assuming this means my hd is about to crash and it is time to get a new one but I wanted to make sure. Is there not a way to look up the codes??

 

9k73xv-7bb8gm-mfpv6k-61aa03

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2017 10:22 AM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id (upper cases) indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎01-22-2017 10:22 AM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id (upper cases) indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-22-2017 10:26 AM

HP Recommended

No. It just hit 2 years old but thanks for confirming. Was hoping it was something simple before replacing the hd altogether but didn't expect it to be. Thanks again. Will get started moving data off and replacing

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