03-21-2012 06:27 AM - last edited on 05-04-2012 08:40 AM by ValerieG
I have HP Pavilion DM1 4003AU notebook. Since last 2-3 weeks the notebook gets excessive heat and due to this reason or any other reason the keyboard and touchpad stops working. When I plug the USB mouse then the mouse works. Another problem is the bluetooth hardware is not found while installing the bluetooth driver.
Due to above reason I changed the operating system two times and install all the HP recommended drivers and softwares but still the problem is same.
So please tell me the suitable way to resolve these problems as soon as possible.
Amit Kumar Vishwakarma
[Personal Information Removed]
03-24-2012 11:57 PM
except for the bluetooth issue.
The keyboard and touchpad works fine when I first switch on the netbook but it stops responding after sometime. Putting the laptop to sleep and back on works fine.
The power button works fine...
03-25-2012 12:50 AM
I agree with you Mr Mustafa Khan but after sleep back the touch pad and keyboard works for at least 15 minutes and again the problem is same.
I want a reply by HP support team.
Please do reply.
03-25-2012 12:59 AM
well, I gave my netbook for repair at the authorized service center here in Dubai. They kept it for a week and then returned saying that it is not supported in middle east (the netbook was bought in Pakistan).
They said they suspect the motherboard (not sure how it is might be the issue)...
a reply directly from HP would be great!
04-12-2012 09:05 AM
I HAVE THE SAME PROBLEM. MY KEYBOARD SUDDENLY STOP WORKING AND THE TEMPORARY REMEDY IS RESTARTING MY LAPTOP. PLEASE DO SOMETHING, IS THIS A HARDWARE PROBLEM? OR SOFTWARE?
YOUR RESPONSE IS A MUST! WE ARE YOUR CUSTOMERS!
NO RESPONSE MEANS THIS FORUM IS USELESS!
04-25-2012 08:13 PM
Actually, My Keyboard problem occurs when Connected to the Internet using Huawei E173 Mobile Broadband.
It also occurs on Logon. Whenever I'm using the network, WiFi or LAN, the problem occur.
To All: Can you describe/discuss how this problem occur in your HP Laptops?
04-26-2012 02:53 AM
I bought mine in Nov'11 and didn't notice the problem for the first 1-2 months even when playing games like Lineage2 (high cpu/gpu load, high temperatures).
For the first time I noticed the "freezing touchpad/keyboard" problem around Jan'12 on Ubuntu. I thought it is some linux compatibility issue coz it didn't happen on W7 earlier.
After some time I gave up on Ubuntu and reinstalled W7 (from OEM image, not recovery partition) and since then it happens on W7 as well
It may bo coincidence, but do you guys use the preinstalled system or not?
What is your BIOS version?
- HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating
- Computer Does Not Start and the LEDs Blink or the Computer Beeps
- Performing a Hard Reset or Forced Reset
- HP PCs - Improving Slow System Performance and Maintaining Your Computer (Windows 10)
- HP PCs – Resolving Slow System Performance (Windows 8)