09-13-2009 03:51 AM
I would like to provide you the links that would help us fix the fingerprint reader issues
Please perform the steps listed in the window and let me know if it is fixed or not?
09-13-2009 04:50 AM
i tried installing DigitalPersona Personal 3.1.0, but during installation it shows "the system cannot verify that the fingerprint reader is installed.Toset up the reader install the driver from application and Driver recovery disc ".i have earlier tried to solve the problem by restoring factory settings , but it was useless.
i now uses windows 7.On the devices it shows Fingerprint sensor (some "biometric devices") .When i checked its properties it showed hardware working properly..can you help?
08-15-2013 02:24 AM
hi i have a hp envy dv6 and just last night my finger print scaner stopped working the light next to the scaner isint on
so i checked the device manager and it said that "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" please help.
08-29-2013 11:23 PM
Bought the hp Envy, the fingerprint reader worked until about 10 days ago and now I find that the company that has the data is out of business and no support available. HP needs to let us know how to make this feature work again. I presume it will be set up with another software firm. This is a feature sold on this computer and it worked for a week!