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Honor Student
Posts: 2
Member Since: ‎04-24-2013
Message 1 of 5 (10,140 Views)

hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

i have a message in my device status that:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)..even anytime i try to upgrade the device driver

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Provost
Posts: 76,231
Member Since: ‎07-13-2010
Message 2 of 5 (10,134 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Hi:

 

Please see if the MS fix it tool will work for you.

 

http://support.microsoft.com/kb/982116

 

If the auto fix doesn't work try the manual fix by reading further down the page and click to expand the section labeled "Let Me Fix it Myself."

Provost
Posts: 39,129
Member Since: ‎01-07-2009
Message 3 of 5 (10,131 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Have you tried the Microsoft Automatic Fixit utilty for CD\DVD issues to see if will resolve your issue?

 

Was Windows 8 the original OS?

 

Is your notebook still i warranty? Warranty status check

 

Best regards,

erico

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Honor Student
Posts: 2
Member Since: ‎04-24-2013
Message 4 of 5 (10,116 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

the ms fix it tool gave me a message that we're sorry,but this troubleshooter is not compatible with your current system's configuration..
Provost
Posts: 39,129
Member Since: ‎01-07-2009
Message 5 of 5 (10,104 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

[ Edited ]

What are the answers to my other questions?

 

Best regards,

erico

If you would like to say thanks, just click on the thumbs up icon. Smiley Happy

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
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