• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
hp pavilion/touchsmart
every time i turn on my computer it say to install an operating system on my hard disk..HOW DO I DO THAT?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Need an exact model number but the hard drive likely has a problem and may need to be replaced. Can you get into diagnostic mode by tapping esc and then f2 as you power up?

View solution in original post

5 REPLIES 5
HP Recommended

Need an exact model number but the hard drive likely has a problem and may need to be replaced. Can you get into diagnostic mode by tapping esc and then f2 as you power up?

HP Recommended
yes it goes to the hardware diagnostics UEFI....BUT THEN WHAT?
HP Recommended

look for component tests and find the hard drive test. Run the full test. 

HP Recommended

Wher do I get the systems disc to reset the operating system

HP Recommended

Download from the Microsoft Media Creation Tool site. Choose to make disk to install on another computer. Make a thumb drive version. I think you need an 8 gig or bigger:

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you have made this disk turn off the Stream and insert the usb disk then turn on tap esc and then F9 when you get the menu...boot from the usb disk and follow screen prompts to reinstall Windows 10. You will need to wipe the drive when that option comes up. Any drivers or apps you need that originally came on the system can be downloaded from this site. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.