left side hinge problem

[Obaid94]

left side hinge problem
when i open laptop
left side open up
now what to do?

warranty over 
do i have to send it to hp
approx charges for hinge replace ?

[Riddle_Decipher · Accepted solution]

@Obaid94

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[lkantt]

I also need help with this. The left hinge gave out not but a month after the warranty ended. I barely move it and did not drop it. 

This is not okay, so many people have the same issues and I can't even get a customer service rep on the phone.

[rick-s]

@lkantt

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[Seagnome]

I have had same issue after warranty and had extended but that lapsed too.

First the left hinge an recently the right hinge.  Screen not working most of the time and have to cautiously move laptop.  

Has anyone tried the repair themselves?  

I have HP Envy 17 TouchSmart notebook PC

i called support to no avail. 

[Jacky-D]

@Seagnome

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.