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05-19-2016 04:53 PM
good morning:
-smart chek=passed
-long dst=failed
-failure ID: RXL6MF-6MJ6NO-MFPX1F-61F703
-product id=C3N01EA#ABZ hard disk1
is my hard disk crushed ?
thank you in advance.
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05-19-2016 05:11 PM
Good morning,
Yup the hard drive of your laptop has failed, you will have to replace the Hard drive.
contact HP for replacement
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
05-19-2016 04:56 PM
DST=failed indicates the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.
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05-19-2016 04:58 PM
@Aragan wrote:good morning:
-smart chek=passed
-long dst=failed
-failure ID: RXL6MF-6MJ6NO-MFPX1F-61F703
-product id=C3N01EA#ABZ hard disk1
is my hard disk crushed ?
thank you in advance.
Yes, your hard disk has failed the diagnostic test. While it may still be operational, it's going to continue to get slower and slower until it no longer works. I would recommend replacing the hard disk as soon as possible.
You'll need to replace the hard disk and reload the Windows operating system (preferably using the HP Recovery Media).
Here's your Maintenance & Service Guide.
05-19-2016 05:11 PM
Good morning,
Yup the hard drive of your laptop has failed, you will have to replace the Hard drive.
contact HP for replacement
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
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