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‎12-12-2016 01:56 PM

HP Recommended
Product: HP 14-d037tu Notebook PC
Operating System: Microsoft Windows 8 (64-bit)

after formatting my HP 14-d037tu Notebook PC, i noticed dat i can not longer connet to a projector screen or even to an HDMI screen ...plz i need help

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2016 02:46 PM

HP Recommended

Hi:

 

Did you install W8 or W8.1?

 

There are only drivers for W8.1, and you probably need to install the graphics driver.

 

The W8.1 graphics driver you need is this one...

 

This package provides the driver that enables the IntelHigh-Definition (HD) Graphics in supported notebook models that arerunning a supported operating system. If high-definition multimediainterface (HDMI) video output is supported, this package alsoinstalls the HDMI Audio Driver.

 

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64350.exe

 

If you need the W8 driver, let me know and I'll see what I can do, but you would be better off getting the free upgrade to W8.1 from the windows store and run the operating system HP supports your notebook for.

View solution in original post

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1 REPLY 1

‎12-12-2016 02:46 PM

HP Recommended

Hi:

 

Did you install W8 or W8.1?

 

There are only drivers for W8.1, and you probably need to install the graphics driver.

 

The W8.1 graphics driver you need is this one...

 

This package provides the driver that enables the IntelHigh-Definition (HD) Graphics in supported notebook models that arerunning a supported operating system. If high-definition multimediainterface (HDMI) video output is supported, this package alsoinstalls the HDMI Audio Driver.

 

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64350.exe

 

If you need the W8 driver, let me know and I'll see what I can do, but you would be better off getting the free upgrade to W8.1 from the windows store and run the operating system HP supports your notebook for.

Was this reply helpful? Yes No
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