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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2016 01:40 PM

HP Recommended

Hi, 

I recently bought an HP ENVY Notebook, and I updated my windows edition to Windows 10.

I noticed 2 weeks ago that my battery is not working anymore. It is not charging : Its says "plugged in, charging" but its not charging.

now my battery is empty, (its says 3%) and my "new" laptop , who is only 2 months, does not turn on unless it is plugged in. 

Do you have a solution for my problem ?? 

ps: I tried to uninstall and reinstall the battery drivers from device manger, but nothing happenned !!

Thank you for your help !!

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‎03-05-2016 08:39 PM - edited ‎03-05-2016 08:42 PM

HP Recommended

I only needed part of the post by Mumbodog   to fix the problem, it was not necessary to mess with the acpi device drivers, this is what I did.

 

 
Shutdown
Remove battery
Connect AC
Startup
 
My laptop started up fine with just AC power plugged in.
 
I used it for a bit then decided to try plugging the battery in whilst it was running. It worked fine, the battery was recognised and started charging. So my solution to this issue would be :-
 
Shutdown
Remove battery
Connect AC
Startup
Wait till PC is up and running 
Insert battery
 
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‎03-20-2016 01:55 PM

HP Recommended
That worked for me too! Thanks for saving my computer 😉
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‎05-20-2016 09:03 AM

HP Recommended

I have a HP laptop and this worked for me. THANKS SO MUCH!!

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‎05-20-2016 09:10 AM

HP Recommended

Hi!

I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.

1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about forum posting, please feel free to send me a private message!

Thank you!"

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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