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‎04-27-2015 07:18 PM - edited ‎04-27-2015 07:21 PM

HP Recommended
Product: hp envy touchsmart 15

bothe the main screws have fallen out of my laptop....they have never been touched since purchase....the 2 closest tp the scree/keboard join at each corner....

 

please arrange to send me 2 replacements as i am travelling and nowhere has them...

7 people had the same question
11 REPLIES 11

‎04-28-2015 05:23 AM

HP Recommended

We can't send you screws. And screws do not just fall out. Are you having issues with the screen hinges?

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‎04-28-2015 05:36 AM

HP Recommended
Spoiler
 

thanks for the reply.

 

 

i can assure you that they did just fall out...i have not touched them since i bought the laptop and it hasn ever been out of my home for anyone else to unscrew them (why would anyone even want to?!)...it is the 2 screews at the top left ad right corners on the back, so as there is no screw the back is slightly coming away....

 

what do you suggest i do, as to me this is a hardware fault..?

 

thanks

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‎04-28-2015 08:17 AM - edited ‎04-28-2015 08:17 AM

HP Recommended

The hinges are failing as is unfortunately too common on this series of laptops. Just replacing the screws will not fix it. They came out because the screwholes are likely stripped. You need to contact HP Warranty Support in the country where you bought the laptop. The missing screws are just a symptom of a bigger problem. 

1 person found this reply helpful
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‎04-28-2015 08:31 AM

HP Recommended

i leave my laptop open 95% of the time....its been closed maby 50 times in the year ive owned it....are these laptops really that poorly constructed?!

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‎04-28-2015 09:25 AM

HP Recommended

Hinge issues are happening. I am sure HP sources the hinges from a third party but failures are all too common. There is just no other explanation for the screws falling out. We can debate cause and effect but you need to get your laptop fixed. 

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‎01-25-2017 05:41 PM

HP Recommended

How about this the screws did fall out.   Yes  they did and hp is at fault. All the screws were very lose upon  recieving the computer. Why would anyone lie about something so small. Upon  checking computer for battery issues like the fire recall. I notice not one but two screws missing. All screws were really lose. I believe the lady's screws fell out also. Why would you even question it.  Just replace them. It's such a small request. I've found ten on ebay for five dollars.  HP has bigger problems with battery fires.  With internet so wide spread, we all know a defective product. This computer has never left my house. My wife and myself are the only ones ever to have used it.  Thank you very much !   HP is not perfect or we wouldn't be checking battery numbers for fire recalls.

1 person found this reply helpful
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‎01-25-2017 06:35 PM - edited ‎01-25-2017 06:36 PM

HP Recommended

Of course if it were as simple as screwing in new screws that would be no problem. But screws falling out are almost always caused by bad hinges that gradually strip the screws out. So if you try to screw in a new screw it falls out, too. Seriously, if you have not seen dozens of these things and understand the problem with a little perspective your story about one isolated incident adds little to the conversation. I did not say the screws did not fall out. They fell out but the apparently simple thing is not the real problem. 

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‎03-29-2017 05:34 AM

HP Recommended
Hi I am having exactly the same prole on my Hp 15 touch smart and have never touched the screws had the laptop 2 years and I am extremely careful with it. Doesn't get used that much and I also don't close it. Seems a common thought with the machines as found it on lots of different sites. Unfortunately Im not within warranty now so gonna cost me
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‎12-25-2017 10:28 AM

HP Recommended
Even I'm facing the same problem pls help
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