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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (78 Views)

warranty

Product Name: envy x360 15
Operating System: Microsoft Windows 10 (64-bit)

I bought my laptop brand new on the 11th March. It was delivered on 12th March. It has an obvious battery problem, as the single time I used it unconnected to the mains, it gave a warning that there was only 12% charge left after an hour, then closed itself down a minute later. I'm prepared to concede that that may be an anomaly, so I'm planning to try running it off battery another time and see what happens. However, I just received notification that my warranty expired. On 12th March. Seriously, **bleep**??

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Posts: 12,993
Member Since: ‎09-30-2014
Message 2 of 2 (64 Views)

Re: warranty

@gg14

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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