where i can replace the pendrive HP x705w 16 GB USB Flash Drive which is not working properly

[arun1526]

i'm from vijayawada ,I purchased a HP Pen Drive 16GB before 6 months ago from the Filp kart and also get the 2 years replacement warranty, few months back  pen drive is not working so i went to the hp authorized service center for  replacemnt, they mentioned it's not our responsibilty...we can't claim any warranty on pen drives..,i felt depressed due to response from an authorized hp centre saying it's not our responsbilty....finally i contact hp custmr care they mentioned that u have to register first to claim warranty....,but i hadn't find the pendrive in the list so......

anyone know's where to replace my pendrive.................

[Photoray002]

Hello arun,

This is a volunteer venue and most of us dont have contact with HP directly.

There is a small chance someone from HP may see this and turn in the request for you.

I assume you were not able to register then to make the claim?

UNTIL then...

Could you discribe what is happening when you use the pen drive? Is it not being seen by your computer or is it not writing data to the drive?

Maybe I can help find a fix if it is fixable.

[arun1526]

at first it shows some kind of stuff like device not working properly..then later it  not showing anything when connected to pc...

[Photoray002]

OK, lets see if the driver for the pendrive is corrupted in your computer.

First, confirm that the Pen Drive is seen by other computers. Plug it in to another computer that you havent tried yet.
If it is not working in any other computers, then the usb drive is corrupted and there wont be anything else we can do.
If it is working in other computers, then try these steps to troubleshoot the Pen Drive.

Confirm that the port on the computer is not bad. Choose a different port to insert the drive. Next…

Part 1: Make sure that the drive has a drive letter assigned in Disk Management.

• Open Computer Management by right clicking on Computer and clicking Manage.

• Click on Disk Management. Give it a moment to open the view of the drives installed.

• Look for a drive that does not have an assigned drive letter and is not labeled as System Reserved.Note: System reserved drives are reserved by Windows and will not allow you to assign a letter.

• Right-click the unlabeled drive and click Change drive letter and paths…

• Click Add and then click OK to select the first available drive letter.

• If the Change drive letter and paths… option is not available, make sure that the drive is Online.

• If the drive is Offline, right-click the disk number and click Online.

Part 2: If the drive does have a letter assigned and it still does not work, uninstall the driver.

You can safely remove any usb drivers that are not in use (hidden drivers). Devices that get plugged in later will simply reinstall its needed driver again.

• Remove the pen drive from the computer if it’s attached.

• Right click Computer and click on Properties. In the System window on the left side, click on Advanced System Properties.

• Choose the Advanced tab and click on Environment Variables… button at the bottom.

• Under System Variables, click on the New… button

• Type this in the box that pops up. Variable Name: devmgr_show_nonpresent_devices   and also give the Variable Value: 1
• Click OK on all the open windows to close them out.

• Go to Computer Management again and click on Device Manager. Go to View at the top of the window and click on Show Hidden Devices.

• Click on the drop down arrow for Universal Serial Bus Controllers to open the list. Look for any USB Mass Storage Device that is hidden (greyed out) and delete it. There may be several and it’s ok to delete all those hidden USB Mass Storage Devices.

When you connect the pen drive to the computer again, give it a minute to reinstall the driver.

Let me know if this works.

[arun1526]

thnk u sir...for ur info...

but it fail in 1st step itself.....not recognsing in other computers also......

i think pblm is in usb driver of the penrdrve....