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05-03-2011 06:46 AM
I recently bought a brand new envy 17, and went to use it in a dark environment for the first time.
I've tried hitting the dedicated key for it (f5) as well as the FN + Spacebar, as well as the f12 button as per the official support page. No combination seems to work - all my other function keys work completely fine. When I hit fn + f5, this also refreshes pages as exepected, so it doesn't seem to be a problem with this specific key. In terms of other lights on the keyboard, the wireless, mute & capslock are working, as is the small one on the top left of the touchpad.
Is there any way to check that it is correctly mapped in windows 7 perhaps from the registry? I'd like to cross out any software interference before taking my investigation into the matter further. This is my dedicated work machine and I can't afford to send it (to the U.S i presume) to wait and see what may or may not be wrong with it..
05-03-2011 09:24 AM
Plz tell me the product number (p/n) written on a white sticker at the bottom of the notebook
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03-24-2012 12:58 AM
On my keyboard, the keyboard combo to enable / disable the backlite is the FN and f12 key. The button image has a box with 3 bars and light rays extending outward.