Bluetooth unavailable after upgrading BIOS on HP dv5-1115el

[salemt87]

After upgrading BIOS I cannot use bluetooth, also I cannot see it under Device manager. I upgraded BIOS with sp46501 file from support site. My OS is Windows 7 Professional 32-bit

Can anyone help me?

Regards,

Marco

[Danjen]

Try a hard reset by removing the notebook's battery, disconnecting the power adaptor and holding in the power button for a full minute. Connect the external power adaptor, then put in the battery and then try to start it and test for the Bluetooth.

[salemt87]

done now, but nothing has changed ... i had also restore windows but nothing has changed

can i try anything?

[Danjen]

Can you enter the bios as see if there is a setting to enable the bluetooth?  Can you check device manager and see if there are any unknown devices?

[salemt87]

in bios there isn't any setting for bluethoot and also in device manager there isn't any unknown devices or bluethoot device...

[Daniel_Potyrala]

@salemt87

Hi,

Restore the Bios to the previous version. Here you will find the list of all Bios versions for your specific model.

Note:

You are doing this at your own risk.

How to update Bios?

Plug the AC adapter to the netbook. 

Disconnect from the Internet. Close all currently running programs. Disable anti-virus and firewall.

Double-click the Bios update exe file. It may take some time, so it is important to remain patient. Do not interrupt the process. Allow the notebook to restart after applying the updated BIOS.

While this update is running do not:

• switch off your laptop, 

• unplug the AC adapter,

• try to run any software or do anything on it .

[salemt87]

I think I had the F.35 version. I tried F.37, F.35 and F.34 but nothing, bluethoot not working.
I think now might be a hardware problem

[Danjen]

Did it even show up in device manager with any of the bios? It isn't as simple as turning on a switch for the bluetooth?