CUSTOMER SAFETY NOT IMPORTANT FOR HP [ Edited ]

[Anish_Sharma]

Please if someone can help me mAKIL ME PLEASE

Please go through my chat with online tech support person at HP

[07 March 2011 08:45:21] -- Automatically

generated message:
Thank you for using HP's Instant Active Chat

Support. Our Chat Support is provided free

during your warranty period. Your request has

been received by our Technical Support Center,

and has been queued. Support for HP Notebooks,

Desktops, and Printers are available 24 hours

a day, 7 days a week. You will receive a

response to your support request in 2 minutes

or less.

Starting from Jan 1st 2010, HP will stop free

support for out of warranty Consumer Notebook

. And from Feb 1st 2010, No free support for

out of warranty Commercial Notebook.

Alternatively, you have the option to seek

self-help support from our website at

www.hp.com/go/bsc or you can bring your

notebook to Service Center for chargeable

support.
 
[07 March 2011 08:45:34] -- Automatically

generated message:
The HP Support technician, Sri Ram M has been

assigned to your case.
 
[07 March 2011 08:45:37] -- Automatically

generated message:
For reference, your Case ID is 4626881691
 
[07 March 2011 08:46:00] -- Automatically

generated message:
Detailed system information has been uploaded

to the support specialist.
 
[07 March 2011 08:46:30] -- Anish Sharma says:
Hi
 
[07 March 2011 08:46:57] -- Sri Ram M says:
Hello Anish, thank you for contacting HP

Active Chat Support. My name is Sriram and I

see you have a question regarding your

notebook. Please give me 2 min to review your

information. Thank you.
 
[07 March 2011 08:47:01] -- Anish Sharma says:
Are you there
 
[07 March 2011 08:47:12] -- Anish Sharma says:
ok
 
[07 March 2011 08:47:45] -- Anish Sharma says:
Sriram my system gets so hot if i touch it for

more then 2-3 minutes i wouldburn myself
 
[07 March 2011 08:48:16] -- Anish Sharma says:
and i have a 1 year old daughter its very

risky with her around
 
[07 March 2011 08:48:17] -- Sri Ram M says:
Anish,how are you doing today?
Thank you for staying online.
 
[07 March 2011 08:48:33] -- Anish Sharma says:
good thank you
 
[07 March 2011 08:48:56] -- Sri Ram M says:
I understand that the unit is hot. Am I

correct?
 
[07 March 2011 08:49:08] -- Anish Sharma says:
yes
 
[07 March 2011 08:49:16] -- Anish Sharma says:
not just hot burning hot
 
[07 March 2011 08:49:57] -- Sri Ram M says:
Anish,Please confirm the following details:
[Personal Information Removed]

 
[07 March 2011 08:50:13] -- Anish Sharma says:
yes
 
[07 March 2011 08:50:33] -- Sri Ram M says:
Anish, according to the serial number of the

unit, the warranty for support has expired.

However, there are options available to assist

you:

1. Free support websites links can be provided

to you now if you'd like. The links include HP

Forums, FAQ and Microsoft links.
2. You can also take your Product to an

Authorized Service Partner.

Please let me know which option you would like

to go with.

 
[07 March 2011 08:51:08] -- Anish Sharma says:
but sriram would you not back up your product

even in safety concerns for the cust
 
[07 March 2011 08:51:33] -- Sri Ram M says:
I request you to carry the unit to the nearest

HP service center
 
[07 March 2011 08:51:58] -- Anish Sharma says:
i cannot do that because i am busy thewhole
 
[07 March 2011 08:52:04] -- Anish Sharma says:
day
 
[07 March 2011 08:52:32] -- Anish Sharma says:
sir please understand i have a 1 year old

daughter and it isveyr risky for me to have

this product
 
[07 March 2011 08:53:05] -- Anish Sharma says:
If you cannot do anything about it let me just

copy this chat
 
[07 March 2011 08:53:18] -- Anish Sharma says:
and please tellmne your escalations

emailaddress
 
[07 March 2011 08:53:34] -- Sri Ram M says:
Anish, as the unit is out of warranty, you

would require to carry to the service center.
 
[07 March 2011 08:53:58] -- Anish Sharma says:
sir can you give me escalation email address
 
[07 March 2011 08:54:19] -- Anish Sharma says:
or just tell me where i can find it
 

[Personal Information Removed]

 
[07 March 2011 08:54:38] -- Anish Sharma says:
because i guess you folks are not worried

about cust safety
 
[07 March 2011 08:54:50] -- Anish Sharma says:
no i need escalation id
 
[07 March 2011 08:55:24] -- Sri Ram M says:
You may note this case Id: 4626881691

 
[07 March 2011 08:55:39] -- Anish Sharma says:
excuse me?
 
[07 March 2011 08:55:45] -- Anish Sharma says:
you may not?

 
[07 March 2011 08:56:18] -- Anish Sharma says:
Dude you don't kniow what you just typed
 

[Personal Information Removed]

 
[07 March 2011 08:56:35] -- Anish Sharma says:
this is going to cost HP and you
 
[07 March 2011 08:56:55] -- Anish Sharma says:
I am going to SUE HP and go to consumer court
 
[07 March 2011 08:57:18] -- Anish Sharma says:
you people are selling things which are

coausing harm for me and my family
 
[07 March 2011 08:57:28] -- Anish Sharma says:
and then you refuse to give me id foryou

escalation
 
[07 March 2011 08:58:51] -- Sri Ram M says:
Anish, I already provided you the email id to

contact.
 
[07 March 2011 08:58:55] -- Anish Sharma says:
Are you there
 
[07 March 2011 08:59:05] -- Anish Sharma says:
or you disconnected the chat without informing
 
[07 March 2011 08:59:25] -- Anish Sharma says:
So you are saying you would not take any

action just answer in yes or no
 
[07 March 2011 08:59:37] -- Sri Ram M says:
Taking to service center is the only solution

in this scenario.
 
[07 March 2011 08:59:53] -- Anish Sharma says:
Sir i told you its not possible for me
 
[07 March 2011 09:00:11] -- Anish Sharma says:
Ithought HP is a good company and backs its

product
 
[07 March 2011 09:00:31] -- Anish Sharma says:
but a tech support guy like you is showing

this attitude
 
[07 March 2011 09:00:33] -- Sri Ram M says:
Please let me know the area you reside so that

I will provide the service center details.
 
[07 March 2011 09:00:43] -- Anish Sharma says:
You are just trying to put me off
 
[07 March 2011 09:00:55] -- Sri Ram M says:
You may call the service center over phone and

check if they provide onsite service for a

fee.
 
[07 March 2011 09:00:57] -- Anish Sharma says:
Its not about service center in my area
 
[07 March 2011 09:01:03] -- Anish Sharma says:
itis about my timing
 
[07 March 2011 09:01:12] -- Anish Sharma says:
just tell me are you going to help me or not
 
[07 March 2011 09:01:18] -- Anish Sharma says:
because i am copying this chat
 
[07 March 2011 09:01:34] -- Sri Ram M says:
What do you expect us to do in this regard?
 
[07 March 2011 09:02:10] -- Sri Ram M says:
If the unit is getting hot,turn it off and do

not use until it is serviced by HP authorized

engineer.
 
[07 March 2011 09:02:16] -- Anish Sharma says:
you need to tell me what you can do
 
[07 March 2011 09:02:37] -- Anish Sharma says:
and tell me in this chat are you taking an y

action or not
 
[07 March 2011 09:03:02] -- Anish Sharma says:
does cust safety mean anything to you ornot
 
[07 March 2011 09:03:15] -- Sri Ram M says:
As I am from remote troubleshooting team, I

have provided information to carry the unit to

the nearest HP service center.
 
[07 March 2011 09:03:35] -- Anish Sharma says:
Just tell me are you going to take any action

or not
 
[07 March 2011 09:03:56] -- Anish Sharma says:
So does that mean you are not taking any

action
 
[07 March 2011 09:04:21] -- Sri Ram M says:
Anish, I have provided the required

information.
 
[07 March 2011 09:04:24] -- Anish Sharma says:
If not atleast give me escalations email

address
 
[07 March 2011 09:04:32] -- Anish Sharma says:
sir pleaseunderstand my problem
 
[07 March 2011 09:04:50] -- Anish Sharma says:
I cannot take it there because as per there

tioming i hardly get time
 
[07 March 2011 09:05:07] -- Anish Sharma says:
atleast give me scalation id
 
[07 March 2011 09:05:35] -- Anish Sharma says:
because i need to escalate this issue
 
[07 March 2011 09:05:44] -- Anish Sharma says:
including this chat and your behaviour
 
[07 March 2011 09:05:47] -- Sri Ram M says:
Please stay online.
 
[07 March 2011 09:06:01] -- Sri Ram M says:
I will provide the escalation details.
 
[07 March 2011 09:06:47] -- Anish Sharma says:
ok
 
[Personal Information Removed]
 
[07 March 2011 09:08:00] -- Sri Ram M says:
Please provide your details and unit details.
 
[07 March 2011 09:08:10] -- Sri Ram M says:
in the email along with your concerns.
 
[07 March 2011 09:08:22] -- Sri Ram M says:
Anish, is there any other issue that I can

assist you with?
 
[07 March 2011 09:08:46] -- Anish Sharma says:
yes

 
[07 March 2011 09:09:12] -- Anish Sharma says:
thank you for your help
 
[07 March 2011 09:09:16] -- Sri Ram M says:
Please go ahead.
 
[07 March 2011 09:09:23] -- Anish Sharma says:
you dont mind me posting this chat right
 
[07 March 2011 09:09:39] -- Sri Ram M says:
No issues.
 
[07 March 2011 09:10:17] -- Sri Ram M says:
Anish, is there any other issue that I can

assist you with?
 
[07 March 2011 09:10:33] -- Anish Sharma says:
no thank you
 
 
 

[MrMatthew]

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