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Re: Cannot read DVD (78 Views)
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nilanjan_mukh Student
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nilanjan_mukh
Posts: 2
Registered: ‎04-14-2012
Message 1 of 3 (83 Views)
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Cannot read DVD

‎04-14-2012 11:14 AM

I am using HP dv6 1152tx , the problem I am facing is that the dvd player can read cd but cannot dvd. Other dvd players can read those dvds.

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Regents Professor Regents Professor
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Registered: ‎11-12-2008
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Re: Cannot read DVD

‎04-14-2012 11:20 AM

Optical drives have more than one laser and it is possible for one of them to go out. What happens when you put in the DVD? Does Windows Explorer recognize that a disk has been inserted? You can be sure it is the hardware (laser) by trying to boot from a bootable DVD like a Windows 7 install disk. If it will boot from DVD you have a software issue not a hardware issue. If it is hardware there is no fix....the drive just has to be replaced.
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nilanjan_mukh Student
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nilanjan_mukh
Posts: 2
Registered: ‎04-14-2012
Message 3 of 3 (78 Views)
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Re: Cannot read DVD

‎04-14-2012 11:34 AM

after trying to read the DVD a message,"insert a new disk" pops up .
I have not tried with a bootable dvds. I will give you the update once I test it.
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