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08-26-2010 04:54 PM
Where do i start with this falsely advertised "entertainment machine" HP calls the HDX 18T Premium Laptop.
A month into purchase, the case of this laptop is bulging at certain areas (top of the screen which is collecting dust and overheating, and the fingerprint scanner / sound card area, causing me to have to push it down in order to hear out of the speakers or headphones). Even when the sound does work, the quality is horrible. Think of your favorite song or movie playing and in the background the sound of nails scratching on a chalkboard. All the rubber stoppers have fell off because of cheap glue (leaving glue stains), the battery doesn't even last 30 minutes when the laptop is idle and now the charger is dead. Did i mention i payed $1,300 for all of these problems? Thank god i had a discount code or i would of paid $1,500 to get this rectangular piece of plastic.
Ive contacted HP Total Waste of Time 3 times and spoke to numerous people over the phone and email. The information, troubleshooting, and resolutions i was presented with were as helpful as a chocolate teapot.
All of these problems are due to cheap manufacturing and poor quality assurance on HPs part. These problems don't warrant a repair, but an exchange if not a refund for the amount i spent on this laptop and the numerous problems ive encountered with it.
My last conversation over the phone with my case manager (sadly i didn't get his name) just toped my whole sour experience with HP regarding this laptop. Ive been a long time HP customer, buying 4 HP G60s and this HP laptop just last year alone and forwarded many people to HP. Saving $1000 and losing a long time customer is in the better interest of HP than exchanging a cheaply and poorly made product with countless problems. At least thats what your representatives have told me.
No wounder HP took this laptop off their website only a couple months after it first shipped.
08-27-2010 12:39 PM
My experience with HP is very annoying.
My DV6 laptop had a broken right hinge and a loose mouse left click button. I sent it for repair and I got an email saying that the damage is not covered by the warranty, reason being... it was a damage due to accident or misuse. That really pissed me off. The notebook was never in an accident. About misuse, how can you misuse a mouse left click button and a hinge. The reason why the hinge broke was, it was set too tight. You need to apply more than a reasonable force to open it. I use Dell computer at work, never I had this problem. In fact my Dell laptop at work is one year older than this one.
What makes the situation worse is the way the call center in India handled it. I called on a Saturday to find out the status of my laptop. The guy mention that it wasn't repaired for the stated reason. I asked for someone who has more authority so that I could appeal my case. He told me to call the following Monday during office hours so that I can talk to a case manager. I called Monday, talk to a regular call center representative and requested to talk to a case manager. I was immediately informed that...that was the decision of the case manager. I told the rep to send it back immediately. I have no patience banging heads with a company who blames customers for the failure of their product. Yes, HP saved $292. Guess what, I will never buy HP product again. Also, I will share my HP experience with my friends in Facebook, Tweeter etc. I know how this big companies think, we are just one of their thousands customers.