DV6000 [ Edited ]

[bilal24]

I purchased my computer in March of 2007 from Best Buy. In November 2007 I had to return the computer to HP, because the wireless port would not work. I was told that the problem was with the motherboard. They replaced the motherboard, then lost my computer and returned it in February of 2008... Back in November 2008 the computer would not power up because it was not recognizing the power cord...

I called and and talked to their customer service dept located in India (the most difficult set of people to deal with) they told me that it was a problem with my power cord... the wireless port went out again and then the computer would not boot up (total black screen) called HP and was told to that the charge is $400.00 and that I can take it to a local shop and it would be cheaper. Took it to the shop and was told that there was a recall on the computer because of problems with the motherboard and that HP extend the service warranty to 24 months. Called HP and was told that my warranty ran out and that I should have checked on the website to see the warranty information before it ran out. I asked why didn't they email something to me since they have all my information...Got transferred to at least 4 people who kept informing me that the warranty ran out and they can fix it for 265.00... I was transferred to a case manager James, who informed me that I need to show proof that I called/chat online to the repair people about the problems before the warranty ran out in April (one of which I have on the computer that does not work) He didn't seem to care about my concerns. I received case # 7501-099-809; service ticket # 8029232647.

Recently I found the receipt for the power supply i had to purchase in February 09, because the customer service rep told me that it was a problem with the cord and not the computer.  I faxed it to James, only to be told that that is not good enough proof. 

oh i forgot. they now state that tey do not have a log of the call made in December of 2008 and that they are not able to pull up old online chat sessions. I advised the rep that I have the chat saved on my computer and he in turn ask me to get a copy of it and send it to him. How the hell am I going to get something off the computer when it is not working?

I will never purchase another HP computer and I am telling this story to everyone I teach and know to prevent them from going through the same ordeal as I did. <text deleted>

Message Edited by WendyM on 11-14-2009 06:57 PM

[circuspunk]

Wow, HP really knows customer service. No wonder I keep seeing ppl trying to reflux their chipsets in their ovens on youtube. I also have one of these nightmares. It is like a Frankenstein's monster. I have to plug it into my TV to see the screen. The battery is shot. My D Partition is completely full since they were not kind enough to just include some discs with the p.o.s. I wonder if I should even bother to call and complain.