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02-27-2010 08:53 AM - edited 02-27-2010 09:04 AM
I just bought a DV7 3160us laptop that I have had for 3 days now. I took it to my boyfriends house with me this weekend. I had it on for a few hours, then I shut it down and set it on the carpeted floor leaving the AC plugged in. I had done this the other nights that I had it, and everyone I know leaves the ac plugged into it all night so I didn't think it would be an issue. Well now when I turn it on the screen is black, and num & caps lock lights are blinking and I can hear fan noise. I don't get any error messages or anything, it just acts like it is in sleep mode but won't wake up. Picking it up the left side of it where the fan is very hot. I did google my situation and I found this page which scares me quite I bit, my laptop doesn't blink a certain number of times it just does so continuously so I don't know whats going on. I'm letting it cool down now, but I'm scared to death I fried something in it...I start college soon and my parents saved up money forever to be able to get me this and there is now way they or I could afford to buy another laptop even a cheap one at this point. Its only 3 days old
Edit: I turned it on again just to check and the blinking is twice for the num lock and caps lock then it stops for a few seconds and does another cycle of two. So acording to that chart it would be a BIOS corruption failure. How do I fix that? Btw: I'm running Windows 7 64 bit. Would this problem have been caused by what I mentioned before?
02-28-2010 11:33 AM
I assume you did all the testing HP support documents told you to do step by step?
It could be numourous things causing your laptop to do this.
If your boyfriend is quite savey at creating a bootable bios disk preferably using a floppy instead of a cd/r or cd/rw disk installing the bios then you can go to the HP support drivers site & install the older version bios file if you have alseady installed the current bios then have him perform that & incert the floopy from a external floppy drive & perform it in that manner.
This is as long as your usb ports are powering up when the exteranal floppy drive is plugged in.
You can also do it with a cd but use a cd/r cd/rw disk.
I use a cd/rw disk so I can delete the files after I perform my tasks & can use it over & over again.
Word of caution though!!! Never lay a laptop on carpet, big no!no!
Computers do not like static elect. buildup.
Can fry componants.
Hope you get it up & going before going back to college.
Keep us informed of you details.
Compaq Presario laptop CQ57 Windows 7 64 bit 4 gb's ram
Compaq Presario F700US Windows Vista 64 bit 2gb ram.
Being old is no fun at all!
Home based computer repair business PCTech Inc.
02-10-2011 09:11 PM
the good news is you are still under warranty and my experience with HP warranties has been very good. Contact technical support immediately.
In the future, don't leave it on the floor. It's subject to being stepped on, picking up a major static electricity shock from the carpet, and having the carpet jam up the air flow which can result in overheating and an early demise.