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04-18-2011 08:55 AM
I want to vent my disgust with HP notebook product line.
I want to state that I am not the generic user, I have been working in the personal computer industry since 1986. And, in the mid-90's... I was arepair center supervisor for AST Computer Notebooks at their National Repair Depot in Fort Worth TX. So, I have a very good understanding of notebook computers!
I want to point out I do not have any particular vendetta against HP as a company. I currently work for a company that exclusively uses HP Servers and very happy with that decision.
Here are my complaints:
I currently own two HP Notebooks, both are just over 3 years old. Both have had to have the Main Logic boards replaced!
- This issue is a known issue by HP and NVidia. HP sold these notebooks back in 2006 and 2007. My notebook is a DV9260NR and the other is a less expensive DV AMD model.
- HP has decided to not do anything about this issue. Along with NVidia have created significant hurtles to prevent them experiencing any costs by their companies selling defective products!
- The settlement solution is outrageous, even though it is known that most of the notebooks that use the chip set in question is sure to fail… if it has not by the period specified in the law suit… you are just out of luck!
It is my educated observation…
- The heat removal system for this notebook is lacking.
- This is one of the worst cases of a company turning its back on its customers I have observed!
Based on this conduct by HP…
- I will never purchase another HP product or recommend one to anyone I would like to remain friends with!
- I will never purchase network equipment from HP.
- In the future look at other vendors for my server needs.
04-18-2011 01:00 PM
No one wants to take responsibility
Bought Dv2800t for 1000+ in 2008
No One emailed or informed me of settlement.
Called and talked numerous times with HP techs
FRrom 2004 to now I bought 4 HP laptops and 1 Desktop.
2 of them bought 2008 and late 2009 of which one dead and other power jack issues
HP wants 400 each to fix!!!!
Is this how you treat HP customer?
04-18-2011 08:52 PM
I am a retired IT person with over 40 years of experience and I purchased a HP laptop for my wife 3 years ago. Last year the DVD drive disappered and I suspected a driver problem but there was no urgency to fix it so I let it slide. This Feb. the sound crapped out. Suspect it was a driver so I went through the drill but it did not work.
I restored the PC back to my earliest restore point and booted it and lo & behold the sound worked. I did not turn off automatic update and because it was restored to a older version a update came down and was installed and requested a restart. It restarted and as I watched it the speaker icon in the task bar which was in its normal mode suddenly had a big fat red X displayed on it and everything reverted to it's prior state.
At this point I said to heck with it and bought her a new Lenovo which has been totally trouble free.
The HP sits in the living room and is kind of an orphan machine only used as a spare.
I had contacted HP support and they were useless... I also won't buy any more HP gear.... Low Quality and poor support along with buggy software.
I think device wise the hardware probably is ok but somewhere in the interface between their firmware and software there is a major problem. Over the past three years they have sent down many software fixes apart from the normal MS fixes. I suspect that they have a crew just making fixes and shipping them out b4 doing any major testing. In other words amature hackers.....
My Laptop PC is a Winbook which is 6 years old runninig XP and has been bulletproof. If a small company from Tiawan can build a high quality PC with decent firmware why can't a multi-billion dollar company get their act together and correct this issue and make their customers happy?
So to sum it all up --- go buy something else................
04-19-2011 08:16 AM
Great comment and advise. My wife and I bought an HP dv7 good for a month now out of the 3 USB ports only one is working and I am not that good with computers but I have done all I know to get the 2 other ports to work. When I need printing I connect an old printer HP6210xi All-in-One to one USB port and a wireless mouse to the other, but now in order to print I have to umplug the receiver an connect my printer. Thanks for your comment.
04-21-2011 02:08 PM
Since my last post, I have done some research and found a possible solution. I spoke to one of the technicians at a company that will repair your HP notebook at a reasonable price.... the company and it appears that they have a good understanding of what is casuing the solution.
Technically, the issue is related the solder that is used to connect the Ball Grid Array (BGA) chip. When they removed Lead from solder some years back, various issues arose... we just happend to get caught up in them. My understanding is that not only HP, but Dell and various other manufactures got caught up in this issue. So, the information I found has somewhat redeemed HP's technology, but not thier business practices... Anyway, here is a cut from Pace, explaining the issue...
From PACE's website... (PACE is a manufacture of soldering equipment)
Lead-free solders do not behave or look like their lead containing counterparts. As our industry changes over to lead-free solders, individual PCB assemblers will need to address several issues relating to hand soldering and rework. These issues include:
- Higher melting temperatures which mistakenly lead to operators increasing equipment operating temperatures. Higher operating temperatures do not make the process quicker, they actually slow it down.
- Poor wetting and spreading properties – Additional time is required when working with lead free solders, they do not spread or wet like lead containing solders do. Operators must slow down.
- Difficult to work with - Bridging and insufficient solder defects are common, even for experienced operators, leading to operator frustration.
- Dull grainy finish – makes inspection difficult.
Because lead-free solders oxidize quickly, more aggressive and longer lasting fluxes are required to keep surfaces clean and free from oxidation.
This is cut from: http://www.pacedirect.com/leadfree.php
I am going to send my notebook to the company mentioned my first paragraph... you can make your own decissions... but, here is the link to thier ebay portal.
So... my only question is why HP did not just own up to this being the issue and offer a repair as an issue...
04-21-2011 08:17 PM
Software Engineer & Web Coder
11-22-2011 07:06 PM - edited 11-22-2011 07:16 PM
I have purchased HP computer, laptops, printers for over 30 years. Bought an HDX 16x 1 1/2 years ago and it of course being just out of warranty, the keyboard and display went totally wacky--keyboard stopped working except under certain conditions, and the display was garbled.
Contacted HP support (now that's an oxymoron if ever there was) , they agreed to repair it and we negotiated that I would pay a set amount for the repair, which I was willing to do. Great so far. Then after shipping the laptop I get a call from HP support (you know, the oxymorons) claiming that they cannot repair the laptop as they no longer stock the parts. What???? On a laptop model less than 1 1/2 years old???? Evidently!
Then to top it off they said they will return the laptop to me and will send two hinges and for me to bring it to a local computer repair shop and pay them to install the hinges. What???? I questioned them asking why would they send me hinges to get installed if they do not have the parts to repair the computer, won't or can't tell me what's wrong with it, etc. So what the heck are hinges going to do??? They said that's all they could do. No other explanations, no other options. Mind you, these are the HP Escalation people in Canada--not the totally useless tech support in India. HOWEVER, THE ONLY DIFFERENCE IS IN THE ACCENT! They are COMPLETELY USELESS AND WELL TRAINED IN HP'S DENIAL STRATEGIES. At my request, I was even contacted by an Executive Case Manager--Shannon. Yes, it is a male. He simply repeated the same HP company line, denials and HP's official go "F" yourself attitude.
This entire scenario stinks of a cover-up, of a poorly designed and/or build model, from which HP has simply walked away--stonewalling, taking no responsibility, issuing denials and meaningless non-solutions.
NEVER., NEVER, NEVER, BUY AN HP LAPTOP!!!! They are pieces of crap. This is my third and last. And this fiasco ends my over 30 years of consuming HP products. THey can all go "F" themselves. YOU HAVE BEEN WARNED. PROCEED AT YOUR OWN RISK!!!!!
07-11-2012 02:57 PM
I own 3 HP laptops and will never buy HP product again. My journey started in 2008 when I bought 2 identical laptops dv6700. First one had the NVIDIA issue from day one, the other overheating, but somehow surviving the ordeals, the second laptop still works. Here is what happened:
07-16-2012 11:59 AM
How on earth did you get any sort of compensation in 2012? I would love to know how if you could inform me or post a link... I tried to get the issue resolved on my HP Pavilion dv2700t customizable Notebook PC back in august of 08 and other accessories over $2k... Needless to say, it crapped out on me early 2010... its still sitting beside me as we speak with all original parts in tact taking up space...
HP Pavilion dv2700t customizable Notebook PC
- • Genuine Windows Vista Home Premium with Service Pack 1 (64-bit)
- • Intel(R) Core(TM)2 Duo Processor T5850 (2.16GHz)
- • 14.1" diagonal WXGA High-Definition HP BrightView Widescreen Display (1280 x 800)
- • 4GB DDR2 System Memory (2 Dimm)
- • 128MB NVIDIA GeForce 8400M GS
- • 250GB 5400RPM SATA Hard Drive
- • Webcam + Fingerprint Reader
- • Intel(R) PRO/Wireless 4965AGN Network w/Bluetooth
- • LightScribe SuperMulti 8X DVD+/-RW with Double Layer Support
- • 40% OFF HP ExpressCard Digital/Analog TV Tuner
- • 12 Cell Lithium Ion Battery
- • Microsoft(R) Office Basic 2007
- • Norton 360(TM) - 15 Months
- • Roxio Backup MyPC(TM)
- • Adobe Premiere Elements 4
- • HP Home & Home Office Store in-box envelope
All I was told by HP was that this laptop was no longer under warranty and they couldn't help me at all unless I take it to a HP repair shop... I was extremely upset with this, and decided never to buy HP products again... its good to know I wasn't responsible for the faulty board/card, and that I wasn't the only one who got BURNED!!!! I ended up buying a cheap $280 Acer that has lasted over 2 yrs, doesn't overheat, and does what I need it to do...
That said, I was never informed of this lawsuit either... I had no idea there was one until now... so any info you could supply on how I or anyone else might be compensated would be great. I have scanned the links posted, but do not have the time to really read in depth on what to do...
07-16-2012 03:22 PM
This is my 4th HP laptop. Had 3 printers, HP cameras...I would say I used to be one of the most faithful customers until...The # 3 was the one that was having HUGE problems, The other 3 were overheating and I made them work by not opening too many videos. HP NEVER TOOK CARE OF THE PROBLEM, I GOT NOTHING, no compensation, no discount... and will buy NOTHING ever from them. I'd say this company knows it is going down and doesn't care about the customers! Take care SO