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05-02-2012 09:02 AM - edited 05-02-2012 09:03 AM
How old is it? Where do you live? What model? For drop damage HP will not help. The best is to find a competent mom and pop computer store with a good technician. Sorry to say those are not too common. I would only take it to Best Buy/Office Depot/Frys as a last resort. If you are in the U.S. get out the yellow pages and look for a good old storefront computer shop. Ask for references. Ask the price up front. It is also possible to do it yourself if you have even modest tech skills and a lot of patience. Parts are freely available on the internet. Describe the damage/symptoms.