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10-08-2010 03:22 PM - edited 10-09-2010 09:11 AM
I just fixed this problem with my HDX 18,,,,,,I will walk you through the process that fixed my FP reader.
I upgraded from VISTA to WIN7, that was where the problem occured.
My PC DL'd the the updated Digital Persona Identity Protection Suite (DPIPS) program for WIN7 from the HP site.
There is a known incompatibility with this update from HP and WIN7.
The Validity Sensor Driver that detects the FP reader is the same for VISTA and WIN7 in my PC (check this first / update IF necessary).
I went through the: START>Control Panel>Programs and Features>Digital Persona>Uninstall.
Shut down and restart 2X.
I went back to the HP site and DL'd the DPIPS program for VISTA.
RUN > DPIPS program.
UPDATE from the DPIPS program bypassing the the update from HP.
Hope this works for you.
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