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11-15-2009 06:55 PM
Hello, the solution for me was to press the eject button harder than usual, and then press what ever touch button you desire. And solved. But treble and bass buttons work but not as properly as the volume button. Also try by disabling the touch buttons and then enabled it. Check previous comments. on how to do the last thing i just posted. Bye, hope it helps anybody.
11-28-2009 05:18 AM
I did not have so bad problems, but still, I did have some, with those buttons. I bought a HDX16t 1200CTO two months ago. What was happening often was that my audio driver (IDT) kept crashing, and the buttons stop working then, but when Windows Update showed me a recommended update for the driver I installed it and had NO problems after that.
Yesterday, I installed Windows 7, and my BD-ROM eject button does not work any more, but rest of the things run very good. Also, there's is a newer version of the Quick Launch buttons software on HP support section on the site, and I installed that, too, when I was running Vista, and everything worked just fine.
12-24-2009 09:04 AM
01-02-2010 07:05 AM
I've got the same problem with my HDX16t . After upgraded from vista to windows 7 and re-installed the software from hp website, the dvd eject button stopped working. The tone control button worked but with a graphic indicator that's not readable.
01-10-2010 03:24 PM
ditto for me. I visited half a dozen other forums yesterday and the same reports everywhere. Apparently, this tone control utility doesn't play nice with Win 7. Some reported success with upgrading firmware, while others said the firware helped, but caused other problems and others say it didn't do a thing. Sounds like HP is burying their head in the sand over this one...lame.
01-10-2010 06:51 PM
I have the same problems here with my hdx18. It only happens if I apply any type of pressure to the area to the left of the fingerprint reader. It is very annoying because I rest my palm there normally. I will be calling HP and getting my laptop replaced. This thing is junk. Disconnects every 5 minutes.
01-17-2010 05:25 AM
I haven't got as much problems as you guys. My problems are audio-related : bass/treble doesn't work anymore and when I hit mute, normally should this light go orange, but it stays blue, but the mute-function itself works properly. These problems started after I updated to Windows 7 (thats how I know this mute-button turns orange...). Tried to update the driver for QuickLaunch-buttons via hp.com, doesn't work.
My guess this is a 100% software problem, really there's not to much what could go wrong in a simple touch-button? The technology itself is about 40 years old!
I also see that HP is releasing every MONTH a new version of their driver for QuickLaunch buttons (http://h10025.www1.hp.com/ewfrf/wc/previousVersion
Lets keep on hoping that one day they'll make the right one!!!!
Feel free to share your opinion!
01-17-2010 12:57 PM
Why is this marked as "Solved", with a link to a solution that isn't really a solution at all, but only a link to somebody else having the same problem?
Throw my hat in the "me too" ring. HDX 16 1255EE running Vista x64. My vote is against the hardware itself. We own an older dv2000 and 2 recent dv3's - and their Quickplay button hardware is very different. It's very responsive to the touch without being over-sensitive, and they never freak out on their own. This HDX is not the same. Some kind of plastic, likely over top of the actual pressure plate - and there you go - I guess this is pressure sensitive whereas the other laptops are capacitive or something. Why HP had to take a "premium" model and throw new ingredients into the mix is beyond me - but I doubt this will be solved with software. If somebody can post how to disable these buttons completely, I'll live with it. If that can't be done, HP needs to do a recall on these and replace the button strip with something that works.
01-17-2010 02:25 PM - edited 01-17-2010 02:34 PM
I submitted the "solved" post as innappropriate content...we'll see what happens. My HDX16 is under warranty until October 17, 2010. I do not expect HP to come forward with a fix for this (if it is fixable). we'll see what happens. This is not acceptable and HP needs to step up or at least acknowledge the problems.
Specifically my problems are pretty much the same as everyone elses:
Quick launch buttons:
1. Disk eject button does not work at all.
2. Volume button works, but does not indicate what volume level is on screen, if I click the speakers icon, it will show what volume level is set and where it moves when I use the quick launch volume button.
3. Treble and Bass Quick Launch slider will display a "crippled" slider on the screen...if I open "tone controls" from the sound icon, it will show the treble and bass adjusting, though somewhat "jerkily". I can switch between treble and bass with the quick launch button.
4. My mute button works, and turns orange when mute, blue when not.
5. My wifi button works when pressed, turning orange when offline, blue when on. It will spontaneously turn off occasionally, usually at the same time the crippled treble/bass slider shows up on screen. This is the problem that bugs me the most.
HP, where are you...do you stand by your products or not???