HELP? DV9620us won't charge when plugged in

[damianlsmith]

hello, i have a dv9620us that will not charge when plugged in. the ring around the charging port lights up, but not the charging light up front with the power and hd. when it is plugged in, vista says "plugged in, not charging". the computer knows that plug is plugged in the screen gets brighter and the battery icon get the plug with it. i called hp and they said i need a new system board. i tried different chargers, batteries, OS's, and even flashed the BIOS. no luck. if anyone has any input, it would be greatly appreciated

[AdamOnDemand]

I've had a similar problem -- twice.  HP's Update and system monitoring software just told me my battery was no longer fully functional, and funelled me into a new battery purchase program.  Thankfully, I spent the time online with chat support, who originally toed the 'you need a new battery' line, until I objected angrily, pointing out that with my very, very light use of the battery (less than 10 hours/month) over first 13 then 19 months of ownership, the battery is clearly defective if it's already failing.  So, then the HP Customer Support people suggested this tricky work around:  they suggested I install a bios update for another machine (sorry, but have forgotten which).  When it was installed, it first downloaded files, then stopped before seeming to finish, with a message saying this bios wasn't for my model. But NOW the battery management software seemed to work again, and the system now told me what charge was on the battery, and when plugged in recharged. 

To me, the most plausible interpretation of events was that this was a case of built in obsolescence in a very sneaky way: the driver or software to manage the battery fails, and HP's system is rigged to automatically funnel most people into buying a new battery -- a very high margin sale for HP.  But, those who are willing and able and angry enough to push hard will eventually be directed to the back-door, under-the table, and notably free solution.  

FYI, from another post of mine:

So, I installed Win7 x64 on my HP dv9620us (Turion dual core 64) yesterday.  While it's faster, cleaner, smarter, can do more at once, and has some very pretty, useful, and advanced functions, and some sotware providers have updated their software accordingly, I also I discovered HP -- the built-in-obsolescence kleptogarchical bastards -- are NOT supporting Windows 7 on my model laptop -- which is only two years old!  If it were over 4 or 5 years old, that would be close enough to industry norms -- but to not support the new standard Windows operating system on a two year old computer from the biggest manufacturer?!  As others here have discovered, many of the drivers available for Vista x64 can be finagled into service -- the special function buttons work, so does QuickPlay. 

But I haven't yet found working drivers and controller for:

• Conexant High Definition SmartAudio HD2 card
• HDAUDIO Soft Data Fax Modem with Smart CP 
• and, while some Nvidia drivers seem to be working, while still being identified by the system as not, I'm  not able to get fast forward to function. 

While this is frustrating me, it's reassuring to know it's also frustrating 10s of thousands of others, and there will probably be drivers out soon for whatever's missing, and I wouldn't be surprised if HP relents and changes it's mind. We've got to make sure there is a clear, loud, open airing of these issues.  But HP will surely not heed the angry e-mob of dissatisfied customers past until after the Christmas buying season, during which it hopes enough people will be frustrated and bovine enough to be connived into buying new equipment.  I notice they're sticking it more to owners of personal computers, not corporate oriented machines.

ANY LEADS ON DRIVERS AND SOLUTIONS TO THE ABOVE ISSUES ARE GREATELY APPRECIATED.

[tylerboddy]

I am having the same problem with my HP pavillion dv9930us - It reads "plugged in not charging". The power jack lights up when plugged in, but the front indicating light (lightning bolt) does not light up. I have also noticed that periodically in the last 2 weeks the charge of the battery when plugged in goes down slower than an unplugged laptop. It also has rarely read plugged in charging when first started up after being closed and left on and plugged in all night.  I suspect that it is built in obsolesence also. I did purchased a new battery to find out that the battery was NOT the problem. I also have noticed that the laptop will fully charge if left closed over night. What the hell is wrong???!

[desertranger]

I have the same problem but no light on the power jack.