HP DM3 - Mouse Freeze's up when the computer wakes up from sleep mode.

[cnymike]

Well isn't that cool. HP pulls through. I'll apply the BIOS update and maybe we can put this issue to rest.

[jxenon54]

where can you get the 46674 BIOS update? I'm only seeing 46000 (I already tried this one and it did not fix the problem). Is this update only available through an HP service session?

[jondeak]

Updating Bios isnt going to solve a thing, trust me. There is no fix for this problem and I honestly believe HP will never be able to fix it at this point. People who state that their dm3 is fine are either lying or havent had the problem occur yet. This problem effects every model released.  I started this thread 2 months ago and there is still no fix.

[cnymike]

I found the BIOS update here

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&lang=en&product=4041574#

Can't speak as to whether it fixes the touchapd issue though. I don't really see how a BIOS update could fix the issue but since I haven't recently experienced the issue, it remains to be seen whether the BIOS update actually addresses that particular issue or not and since HP has included any information as what issues the BIOS update addresses, it;'s pure speculation on what it might or might not fix.

On my dm3-1030us, I have had the issue come and go while  multi-touch gestures are enabled. But I have never had the issue occur with multi-touch gestures disabled. And I don't use multi-touch gestures so I could care less about the "loss" of that "feature". I will also mention that I  have never had the issue occur with multi-touch enabled while also using the workaround of turning the touchpad off before putting computer to sleep and turning it back on upon awake from sleep. But realizing that this is too difficult for at least one person to accomplish, it's not necessarily going to be for everyone.

It is disappointing that HP or Alps can't fix this but on the other hand it is such a minor issue, at least as far as my usage of the computer is concerned, that it is a just not worth getting frothy over.

Pick your battles.

[jxenon54]

Thanks for the link, although I'm not going to hold my breath that it will fix things. As time goes by, I care less and less about the multi-touch. The dm3t is a pretty sweet laptop (most of my typing is from a wireless keyboard that wouldn't support the MT features anyway). I mean HP will probably fix this at some point, right?

Consumer ambivalence is the big winner today!

[tommydee]

Easy fix: download bios update.

Maybe there are compatibility issues revolving around the driver and bios that originally came with the laptop.

Now, it's good.

[Joelzinhoo]

How many other people have run the BIOS update, and eliminated this annoying little problem?

Also, how does the DM3 perform. Is it rather quick?

[koooba]

I'd like to know what times people are getting with a full charge - basic surfing, no video.

Brightness level set to 4th from the bottom.

Doing some searching, a lot of people seem to have better performance with the Intel based versions in comparison to the AMD.   Considering this is the first generation from HP, I might return mine and wait it out a bit till they work out the kinks and what not.  I didn't realize this was a first-gen, until after I got it and that goes against my personal rule when buying things.

[Law_Guy]

Hi, I was also told by my case manager that the new BIOS will solve the issue.

I am still waiting to find that BIOS version.

Also, Kooba, etc... could you please stick to the topic at hand?

This is a serious thread about our laptop touchpads freezing everytime we come out of sleep mode.

I am sure we would all be very pleased to discuss the performance of these notebooks (when they aren't freezing!) with you.

But for general performance / battery life questions / etc... please post those questions on a different thread..

Let's stick to the mouse pointer freezing here.

Thank you!

[smiko73]

I have been having this problem with dm3-1040us.  Even if I diasbled the mouse pad before shutting the lid I sometimes had this problem. 

I updated the mouse driver with this file just now:  

sp46583.exe  Alps Pointing-device(2-way).  

This driver is dated 2009-12-18. I restarted the computer after the update.

I have not updated BIOS.

I have closed the lid with the mouse pad on and multi-touch enabled three times now and it has woken up fine. I will amend this post if the problem comes back. 

I know others tried this without success, but maybe there are multiple mouse drivers out there for different dms models?  Anyway, I'm keeping my fingers crossed that this is fixed.