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11-12-2009 08:46 PM
My speakers crackle. Even with the volume turned down they still crackle. Can you please tell me how to fix this? My DM3 is 5 days old. Will I have to return it? or can this be fixed?
11-13-2009 12:37 PM
Same problem here :-( I bought my dm3 this afternoon.
I tried installing a codec pack and use different media players, nothing changed.
If I don't find a solution tonight i'm going to return it tomorrow.
11-13-2009 05:51 PM
11-13-2009 10:45 PM
11-14-2009 12:26 AM
11-14-2009 04:44 AM
I returned my dm3 this morning and got a new one. Unfortunately, the problem was still present. I don't know if I got unlucky or if it's just that other people just don't notice the crackle on theirs.
Nevertheless, I tried booting on a live CD of Ubuntu and listened to a few mp3s, and surprise: no crackle at all ! This means the problem doesn't come from the hardware but from a software, codec, driver or even Windows 7, so I won't return this one cause apart from this problem it's a great laptop.
I'll keep looking for a solution and let you know if I find one :-)
11-15-2009 09:17 PM
11-17-2009 10:56 AM
I spent about 3 hours the other night working with an HP techncian trying to get the problem resolved. I updated the BIOS and chipset then uninstalled and re-installed the audio drivers and NOTHING WORKS!
Come on HP, figure this thing out! I love my dm3t and don't want to be forced to return it; it's a great laptop aside from the speaker and mouse freezing issue!!
11-17-2009 04:31 PM
SPENT ANOTHER 3 HOURS ON THE PHONE TODAY WITH A HP TECH (THAT TOTALS OVER 20 HOURS THAT IVE SPENT ON THE PHONE NOW TRYING TO FIX THESE PROBLEMS) AND SHE REFUSED TO ALLOW ME TO RETURN MY DM3 UNLESS I RE-INSTALL WINDOWS 7 BECAUSE SHE WAS CERTAIN THIS WOULD FIX THE PROBLEM. SO I DID AND 3 HOURS LATER THE SPEAKERS STILL CRACKLE AND THE MOUSE STILL FREEZES. IF THE HP TECH FORCES YOU TO RE-INSTALL YOU'RE OPERATING SYSTEM THEN REFUSE TO AND ASK FOR A SUPERVISOR. ITS NOT WORTH YOUR TIME. ALL THE DM3'S HAVE THESE 2 MAJOR ISSUE'S. AS OF NOW I AM CONVINCED THAT THERE IS NO FIX FOR THE PROBLEM. DON'T BOTHER CALLING BECAUSE THEY WILL DO NOTHING BUT WASTE YOUR TIME. THIS IS COMING FROM SOMEONE WHO SPENT 20 HOURS ON THE PHONE WITH HP. I WILL GIVE THEM ONE LAST CHANCE AND SHIP THEM MY DM3 FOR SERVICE AND IF IT RETURNS WITH THE SAME PROBLEM I AM RETURNING IT AND GETTING MY 1200.00 BUCKS BACK. THIS IS SERIOUSLY BULLSHHIT THAT THEY WOULD RELEASE A MAJOR LAPTOP LIKE THIS AND NOT MAKE SURE IT WORKS PROPERLY. I WILL KEEP YOU UPDATED.
P.S. PLEASE KEEP IN MIND THAT THIS IS NOT THE FAULT OF THE HP TECHS IN THEIR SUPPORT CENTER IN INDIA. THEY HAVE BEEN EXTREAMLY HELPFUL AND I RATE THEIR SERVICE 5 STARS. THIS IS THE FAULT OF THE DESIGN TEAM THAT LAUNCHED THE NEW LINE OF DM3'S.